Banfield Pet Hospital

"Everytime I call this location they never pick up the phone. They are understaffed and its clear. Everytime my dog needs a prescription refill, they never sign off on it and I have the most expensive coverage with Banfield. The doctor that has been seeing my dog has moved out of the state and no one informed me. I've been trying to get my d9gs heart medication for over two weeks with no luck."

"This company is just one of the Proofs of how San Antonio cares very little to provide any type of affordable vet care. There’s no reason to charge people $3000-5000 to get a dog fixed. I wish they actually cared about animals like they claim they do."

"When I chose this location a little over a year ago it had some of the better reviews of all the locations. I’ve been doing business with Banfield for over 6 years and this location has ruined it for me. Every time I come there’s always something new. I’m either told misinformation or they’re wanting to charge you for every little thing. I had my dog vaccinated for rabies elsewhere. I brought them the documentation to which they told me they would not see her if the shot was not up to date. To my surprise they ended up giving her their own shot of rabies and did not make me aware of this. The front desk receptionist gives out misinformation and doesn’t know how to do his job properly. He makes assumptions instead of listening to the customer. I’m only still coming to this location because my dog is enrolled in their useless plan. After almost 7 years of business with banfield I will be taking my business elsewhere. Better off enrolling your dogs in a healthcare plan for them than doing business at this location and with banfield. It’s a shame."

"During two of the most difficult moments our family has faced, we've turned to Banfield Pet Clinic to help us say goodbye to our 13 and 14-year-old pets. Each time, the staff there displayed incredible sensitivity and compassion, not just towards our animals but also towards us as a grieving family. The professionals at the clinic took us through the end-of-life process with great care, allowing us to understand what was happening every step of the way. We never felt rushed, which allowed us to focus on our farewells. Besides the emotional support, we were pleasantly surprised by the affordability of their services, which is one less worry at a time like this. Though it's always painful to part ways with a cherished family member, Banfield Pet Clinic offered the kind of supportive and understanding environment that helps ease the distress. For those unfortunate moments when you have to say goodbye, I can't recommend their services highly enough."

"DO NOT RECOMMEND!!!! I have been taking my dogs here for a few years now BUT TODAY, my 4 year old healthy, sweet, happy go lucky american bully is fighting for his life. What was supposed to be a wellness visit turned into a hospital stay at a different vet. 10 minutes into picking my dog up, he was panting with what sounded like a dry cough, as we walked into the house he started peeing along with peeing blood, he threw up, his tongue was turning purple, had a 108 fever, and needed immediate assistance. luckily we got him to the ER vet in time. He needed to be sedated and intubated. So far he can not be released because his oxygen levels will not stabilize. We called banfield off of 1604 and blanco to ask them what was given to him and they state nothing he hasn’t had before. which is clearly not the case since he needed to be admitted to the hospital. Dr. Harlin was the doctor that was conducting his wellness. save yourself, dog, and money and find another vet. I will keep this updated with his progress."