Walgreens

"I called to Walgreen to transfer my prescription to CVS , she was RUDE, even didn't let me talk to her or explain ,she brought several excuses like a we can't, They supposed to call us,..... At the end HANG up on me!!!! Really? Is this great CUSTOMER SERVICE!!! I called again and after 15 minutes on hold, a nice lady DID it. Why the first lady that had a deep voice and l couldn't recognize is a man or woman DID Not want to do her job! I called 2/8/2024 at 6 pm. May be you can find the employee."

"Went to the pharmacy realize my prescription was at another Walgreens so I asked if they could pull it there and she said yes it would be about 15 minutes and I said that’s fine I’ll just come back later. I had something to do so I was going to pick it up today, it said it was ready yesterday so as I was looking on my app today, it said it was canceled. I called them. They said that they needed a prior authorization through my insurance. I said no y’all already got that from my insurance because this prescription had been going back-and-forth for a couple of weeks now trying to get it through the insurance and I was ready to pick it up today but y’all canceled it I told her did you give it to somebody else and she said I don’t know because it’s not something we keep in the pharmacy I said OK but the person yesterday told me that y’all would have it ready in 15 minutes she said well I don’t know what happened I said all right she said I can transfer it to another Walgreens I was like OK I guess that’s fine. She calls the other Walgreens and then hangs up on me. This isn’t the first time that I’ve had an issue at this Walgreens, with the same person that answers the phone at the pharmacy I didn’t even have time to get her name because again she hung up on me"

"Went out of our way to go to this specific store because they advertised they were open until midnight. We got there at 11:53 and the shutters were already shut and they wouldn't let us in. There were still employees inside, they just decided they were done working I guess."

"Worst experience in a long time.. guy yelled at me for trying to use a coupon. He was coming in and out from outside, had no clue what was going on. Tried to explain to him what was happening. Instead of trying to understand, he just pushed me to the side and said he needed to take care of the other people in the line. I had been standing there for 10-15 min trying to literally buy a 4pk of toilet paper, with their register rewards. He was very aggressive and extremely rude. Have not shopped at Walgreens for a long time, due to very poor customer service in the past. Prior to him getting involved a girl was ringing me up and 2 different registers froze up. Ridiculous experience, Walgreens needs to do better."

"I have only had great experiences with the staff at this Walgreens. They call my doctors for refill and provide my prescriptions as soon as they can. You can see how hard they work, rushing around to be a service to us. Folks, this is a stressful demanding job and we should appreciate their hard work and customer service. Keep up the good work."