Hyatt Place Dallas/Grapevine

"Dirty room and had to change to a new. Boa feathers, hair in the bathroom, and on pillows. Greasy drawer handles. The front desk lady was watching shows on her phone, and we couldn't get bar service. I guess she thought we were just standing there because we had nothing better to do. Breakfast was always out of hot items and was only refilled with only enough for 3 to 4 portions at a time. The two gentlemen men working the desk were very attentive."

"This place is in major need of an update! It really is run down quite a bit. Most of the staff is really good though (when they're not staring at their cell phones) and I agree with one other commenter on here regarding the breakfast. You guys are obviously recycling that french toast over and over again! That was absolutely terrible; little rectangles of slightly sweet chewy bread! I probably wouldn't stay here again unless they put a little more care into the property."

"To sum it up this place was mediocre TO THE PEOPLE THAT SAID THE BREAKFAST WAS GREAT YALL LIARS! None of the employees were too friendly just did their jobs but weren’t welcoming. Rooms weren’t anything special our bedding looked like it had just been folded on the bed and not really washed like you know how when your stuff isn’t too dirty so you reuse it that’s how it felt. The breakfast buffet was just scrambled eggs some stick sausage and some generic sliced French toast(as pictured). No waffles 3 cereals Only orange juice And only decaf or regular coffee They did have some stale bagels, croissants and bread toast. Will definitely not come back."

"Just finished a ten day stay so we could host holiday guests in our home. Location was perfect as it was close to our home but also across the street from the mall, we took advantage of that and got some early morning shopping done. While the rooms could use some updates, the staff and service make up for it. I had one issue during my stay and Gege handled it quickly and made up for the issue. I didn’t get the names of the other staff but everyone I encountered was pleasant and professional. Breakfast had ample of choices."

"Another very nice stay. Two nights - a night before & after my annual flight to & from my condo in Mazatlan, Mexico. Nancy & her front end ladies are super friendly & efficient, managing the phones, front desk & restaurant /bar. Nancy & Helen both made my first stay there several years ago so nice, I always stay there & recommend it to friends traveling through DFW on their way to Mazatlan. The airport shuttle is comfortable & reliable. I missed Keith on my return trip, but both the other drivers were very nice. Breakfast is always good - above average. The room was very clean & bedding comfortable. The staff are all very really accommodating & make you feel welcome. I just booked a night at the Virginia Beach Hyatt Place Oceanfront & hope it will be as nice as the HP Grapevine."