Fetch

"In my time using fetch it has been really difficult all around. Their software is confusing and annoying, and multiple times I've had things delivered to them at their location and they either don't put it in their system so I can get it delivered or most recently it gets stolen from them. What's the point in paying them money to prevent packages getting stolen when they close before businesses are finished delivering. I wouldn't recommend. The only reason I will keep my account is because I am forced to in my lease"

"One star is too many. This business does not provide any service when they deliver a package to the incorrect complex. No communication about the status until the apartment complex stepped in. My opinion is that they don't care about the service they provide as long as they receive their money. I would not recommend them to anyone. Stay clear as it appears to me that they don't make any attempts to retrieve packages delivered incorrectly."

"I use this only because my apt. Complex forces me to. I have had packages consistently disappear, arrive opened or days late. Further, there is no customer support. Only an AI generated menu that is supremely unhelpful. If you have a different option, use something else. Edit: (few weeks later) it has happened again. Another package went missing. After a few hours they “found” it, but won’t deliver it until tomorrow night. Again, if you have deliveries that need to be on time, don’t use fetch."

"Edit: Changing to one star since they provided a canned response to appear that they care/helpful and even came out to mention they cannot find me in their system. As a current customer with the same name as displayed this is either 1) laziness or 2) incompetence. Hope the apartment finds another solution. Issues with Fetch: 1) Sometimes Amazon will not allow delivery to this 3rd party facility. I have raised to attention with Fetch and they are disinterested in solving. It is only intermittently with some items. Not sure what the issue is. 2) Fetch claims packages get to you earlier. I do not know that that is true, but I do know that there are sometimes delays entirely due to Fetch. For example, today I had a delivery scheduled and received a text that it was cancelled and my only option to get my items is to drive and pick them up. This is not acceptable. 3) There are occasional issues of taking item to the wrong apartment though their delivery workers are generally good. 4) If you have a quality issue with Amazon ( missing or damaged item), they give pushback that it isn’t their fault because they delivered to a 3rd party facility. I have been able to resolve this but it took a lot more work and having to escalate through Amazon. I don’t think Fetch had any fault in an item missing or damage, but it is just a hurdle with Amazon."

"I was pretty upset when my apartments made us start using this service instead of just having packages delivered normally, it was a hassle to switch the address over on all my deliveries. But I have been so surprised and so happy with each and every delivery so far. It’s been about a month now, I get deliveries a few times a week. It’s convenient to be able to pick the time I want them to arrive so I don’t have to worry about packages just sitting on my porch all day, especially if they are perishable. I do wish I could see the pictures they take of delivery, or maybe I just haven’t figured out how to view them yet."