UPS Customer Center Hold for Pick Up

"It is a Good place to work at. People, atmosphere etc"

"February 12, 2024 I went to this location because UPS customer service online and over the phone was unable to change an address for a package sent to me. I contacted the retailer that sent me this package, to have them talk to UPS to change my address. UPS would not change the address even after talking to the retailer, and only offered to hold my package at this location - 18 miles away from my house. The downside to this is that the 13700 location in Roanoke closed their customer service desk over a year ago. Do better UPS! This 5 star review is ONLY for Tina that I spoke to over the phone at this location. Tina was professional in every way! She kindly helped me feel reassured that she and her team would do their best to find my package, and would call me back to provide an update same day. You know what?! Tina called me back at 6:16pm CST same day to let me know my package was found, and she was able to update my address and my package will deliver 2/13/24. She deserves a raise and a bonus!!! Thank you Tina!!! The guard at the truck yard gate on the Independence side was super kind, and was able to get me in touch with Tina - Thank you sir."

"I've called customer service. So many times. Asked to put information on the account or to the dispatcher so the driver can find my house. My house is on Google maps. The drivers look for maybe a minute and give up. I live in a trailer park. We have front mailboxes. I have told UPS where these mailboxes are, I have told then where my front door is and I have said the drivers could call me if they need directions. None of this worked. The drivers don't understand "GO to the T, and make a left" They don't understand simple directions. They don't leave packages where they should. If the package is small it always just ends up on hold. If I had a choice as to which shipping service is used by Amazon. I would NEVER pick UPS again. Fed Ex is bad, and THEY can even find my house. Shame on Fort Worth Dispatch."

"I work here part time. I worked during the seasonal rush. I really liked my bosses. They knew what they were doing because they had been in my position before being a supervisor. I worked on what is called "Metro" and we loaded the brown trucks that you see in your neighborhoods. I now work loading big trucks. It's hard work but great for keeping fit. I have super nice bosses and associates to work with. We all have one goal in mind Get truck loaded fast while being safe and go home. They do stress safety everyday and coach you on techniques to load safely. The pay is good and the benefits or insurance is the best. Many work here for that reason."

"Service is mediocre. I’ve been to other UPS facilities that have better service. I Don’t recommend depending on same day pick up as that is not guaranteed even if you drive across town to get here."