New China

"So to take off where AH left off. Not everyone gets the same great service as you do. If there is a problem then it should be addressed. I can arrest to the other review saying, "the lady is short tempered and frustrated easily." She is! My disabled sister ordered our food from her over the phone and she was rude to my sister when she couldn't understand her. She was nice as pie to me when I picked it up. When I got home we realized one of the dishes were wrong. We ordered beef fried rice. The lady in her rudeness mis -heard my sister and though she said steamed rice. We were not angry at all, but did want the mistake fixed. When my sister called she couldn't understand her and got frustrated and hung up on my sister. Her husband had to call back, she then attempted to understand, but kept saying I no mess up, I change you for white rice. And that's where the simple mistake took a bad turn, and ended with me making this post. She kept trying to tell us we weren't charged for beef fried rice, but for white rice. When we tried to make her understand it doesn't matter what we were charged, we want beef not white. We had expected to pay for the beef, because that's what was wanted. We had several people eating and one person's food was reduced to about nothing. . All we wanted was the problem fixed. But her rudeness and not wanting to hear the issue caused us to not ever want to eat there again. So while yes everyone has a different experience, it's not ok to question one's over yours because you get a better one that someone else. It was clear she didn't want to talk to my sister who she couldn't understand, and when I was able to speak to her liking she was nice. But then when she couldn't understand my issue, she became rude again. So maybe you haven't had a problem with the place and good for you. But if you ever do, just remember if there's a communication barrier she will get rude. And I don't care if that's in the u.s. or China, or the antarctic.... It's not ok."

"They are constantly working as hard as they possibly can. It’s a go-to for my family. The worst part about going to New China is realizing that I live in a town full of impatient, hateful people. I’d be extremely short with people if I were either of them."

"It's funny you say she gets frustrated easily but they work SO HARD every day by themselves. do you know how many Americans every day tell people to go back to their country because they're frustrated the other person can't understand? I've literally never had that problem with them. Wonder why you are then? She is so kind to me and my kids, and never has she gotten frustrated. She's never hung up on me, and she's in a RUSH because only TWO of them work there EVERYYYYY DAYYYY. as others said, food is delicious and I hope everyone is okay."

"This store is owed and ran by a couple. The man is great. The lady is terrible. She’s rude and always ignorant. She’ll hang up on you when she gets frustrated (which she’s shown to be very easily get frustrated). She doesn’t try to listen or understand even though the customers try very hard for her. She shouldn’t be interacting with customers. Very sad because their food is great, but she makes it not worth even giving them my money when it’s time after time of being treated less than."

"We’ve seen this place for a few years now but have always driven past because of how hesitant we’ve been to stop in and try out their food. Much to our surprise, though, the food was absolutely wonderful! While the people that took our order didn’t show the same customer service manners as many people would probably expect or desire (and not to mention how the environment in itself also looks a bit outdated), we were able to tell that they kept their kitchen and everything clean, so that was my biggest concern coming here. In conclusion - if you’re just wanting good Chinese food but don’t want to drive far, give this place a go, they just might surprise you!"