Zoe's Pawfection

"Just took my German Shepard here and I’m very impressed and happy with the service. I’ve took Scar to PetSmart before and didn’t have the best experience so left us with anxiety when his grooming was due but this place just gave us peace when it’s time for him to be groomed! We walked in and saw how calm scar was and we saw how sweet he was being treated . We will be going here from now on for all grooms and also bring our other dogs. Thank you again Zoe’s !"

"I am BEYOND grateful for this place. My Teddie feels like a brand new cat! He is a rescue and had gotten eye surgery a couple months back so I was extremely worried about having this done because I didn’t want him to suffer more than he already had but it was necessary due to all of the matting he had. The entire process was easy and they kept me updated the entire time. Teddie did great and I was told he behaved very well. He looked completely calm. I will definitely be returning!"

"Usually we love taking our cat to Dee's, but this time I was very disappointed with how my cat looked when he got home. My husband goes in to drop him off and the woman at the counter asks how short we wanted to go on his hair, he said I'm not sure just whatever you guys did last time, she stated they could see what was done before, which is fine. So he let's her know just to trim him up, and she says so shaved right? My husband says no we don't want him shaved, just even all around. He comes home and let's me know that they said they were going to shave him, I call a soon as he got home, to let them know to please not use clippers on him I just want him to get a trim with scissors and just shave his private area. The person who answered said ok I'll let them know they are barely bathing him now. I said ok perfect thank you. They call maybe 2 hours later saying Hey his ready to get picked up, my husband goes to get him. And he doesn't notice until he gets home since he was in his carrier that they shaved him all around. He is a long haired cat, so when I tell you that he looked so chopped up and in even I was so freaking angry, almost $200 for a botched haircut for my furr baby. I was very upset. By the time I got off of work they were already closed and the next day was Sunday also closed. At this point I thought they're just going to come up with a lame excuse to not give me a refund for the hair cut. Dee always did an amazing job with Bruce. I'm not sure who may have gotten him this time but omg whoever it was you made my cat look like he's molting. The before photo is the one where he is not facing the camera and the others were after the appointment."

"Today was my first time at Dee’s Pawfection and everything was just great! I loved it! The guy in the front was super thorough about the process and very helpful. I was a bit nervous leaving my baby since I was changing groomers for the first time in years but I was very satisfied with my experience. When I picked him up I was informed about my dogs behavior and I appreciated knowing how he did during his cut and understood that my dog can be a bit difficult specially being around other dogs but they seem very experienced when it comes to the different behavior of every pet. You can just tell that they want you and your pet to have a great experience and feel comfortable leaving your baby, and I really loved that. I’m looking forward to my second visit here and hoping that my dog can get used to it lol"

"I just had the worst experience of my life at this place because the owner really tried to gaslight me. I took my dog to get groomed which is a labradoodle and when I dropped him off I let them know his face was terribly matted and while I was there the groomers established that because it was so matted it would be an extra 40. I understood that. I took him a time before he was a little matted at that time too and it was only an extra 20. But when I was called to pick him up the receptionist let me know there was an extra 20 for handling fee because he was aggressive when trying to clean his ears. She asked me if I still wanted them to try cleaning his ears for an extra fee I said NO! I told the owner when I dropped him off that he would be a little trouble because he doesn’t like his face touched. But once I picked him up I noticed he was shaking his ears really bad. I expressed my frustration about his ear shaking to the receptionist and she offered to call the owner but I told her I’d call back. But when I got home to my surprise I check Zeus’ ears and both of them had dry blood on the tips from being clipped at the bottom. He wouldn’t even let me touch them. I immediately went back and waited for the owner to get there for him to play in my face and tell me that his ears were bleeding because he was shaking them and they can get like that because of matting. I asked him where the blood came from and he said from the matting. We went back and forth, for him to not give me a refund of my 211 dollars and tell me he would take him to their vet and if it’s something they did then they’ll pay for it. But I didn’t drop my dog off with his ears bleeding so who else did it? This place is a joke and I’m so mad I took him back because I knew I shouldn’t have. I told him at any point my dog was getting aggressive or uncomfortable they didn’t have to force it. They could have stopped and called me to tell me they couldn’t finish the job because he was too aggressive and uncomfortable. I told him, y’all forced him (Zeus) to sit there and take it to finish the job which is damn near abuse because they could have stopped at any given moment. I will NEVER take my back to this place! PLEASE BE WARNED!"