Petland Katy

"I wanted to really like coming here to shop all my necessities for my pets but unfortunately couldn’t. Every time I place an order they like to act like they don’t know when the orders are coming, it’s very unorganized and unhelpful. There’s a young lady that literally doesn’t know what she is doing. Always ringing things incorrectly. But yeah you place an order and they never get back to you as well as things being overpriced ! not coming back"

"This is a very small location but the Quality + Quantity of puppies & customer service is impressive. 1 star was removed bc of the lack of on-site grooming, medical & the parking lot needs work."

"FIRST OF ALL- I don’t think petland is as clean or transparent as I thought after my experience. If you get a pet from here MAKE SURE you push for a fecal exam because these animals come with bacterial infections or worms or SOMETHING. My husband bought the two very first couple of cats that they had. They are incredibly overpriced (4K each). It’s also INCREDIBLY EASY to get a pet. I was very surprised. I mean as long as you have the cash or credit to finance one, I don’t think they care what kind of conditions you are bringing this animal to. They definitely did not ask us anything or even evaluate anything other than our credit and how much we make! Anyway, I begged my husband to instead contact a quality cattery since their prices are way lower and fair. Unfortunately my husband decided he wanted these two, so in the end I supported him. Petland will give you some perks including a 2 week timeframe to take the pet to THEIR vet and check for anything wrong which peatland will pay for. Well we did, we let the vet know that the cats had diarrhea since they got home and the vet said that it was normal and we should just monitor. Well it’s been a bit more than the two weeks and the cats still have diarrhea. So we went back and they wanted to do a fecal exam but according to them, petland said they won’t pay for it even though they’ve been having issues since we got them. So I met with my vet who basically told us that these cats are way younger than what PL is saying they are which I believe because they are tiny! We didn’t need him to tell us this as we already suspected it. They both came from the exact same breeder although they are different breeds. My friend is a vet and had later told us that petlands breeders are not what they crack them up to be. The animals come from mills. So it’s no surprise they would sell a car that’s way too young. Here’s the thing: my mother in law also bought a pet from petland and hers came with a bacterial infection as well. She pushed for a fecal exam and was able to get it covered. So push them to check. Also, here is something I noticed. The cats and dogs are kept behind the glass and they step on rails. So when they go to the bathroom, the mess can fall onto the other pet below. Which is obviously unsanitary. My conclusion is that what is done is done. The cats are cute and they are good pets and we love them but…. Petland animals come from mills. You are not adopting a pet, you are buying from a mill. The place is not as sanitary as you’d want. The animals come with bacterial infections. Their vets suck. Only good things is the PL staff is nice. But I’m never buying from there again and will recommend anyone I know against it."

"Extremely overpriced. I should’ve done more research before getting a puppy here. There are reputable breeders that will sell purebred puppies much cheaper. $4400 for a golden retriever after tax, this was the price with a discount for a special they had at the time. I fell in love with the golden retriever I saw there and had to take her home. The vet they recommend for the free comprehensive visit is quite pricey too. They want to offer to spay my puppy for $600-$700. I found places to spay puppies for around $100-200. Besides that, most the staff at this location are very nice and sweet. The place is clean and all the puppies are sweet and friendly. My puppy I brought home is extremely sweet and loving. She appears quite healthy. I love my puppy, she’s very social and loves other dogs/kids/people. Update pic: her now"

"Our family went in last night to have a look at the selection of puppies. We fell in love with a miniature Australian Shepard. After having some playtime we discussed the pros and cons of bringing a puppy home. We spent about 3 hours in the store. Chris the GM went out of his way to answer every question we had. The store itself is super clean and hygienic. No foul odors at all. The kennels are clean. All Their staff are all very informative and helpful. We look forward to raising our new puppy."