Banfield Pet Hospital

"I recently took my cat there for a comprehensive exam. The front desk lady was really nice, and I felt comfortable leaving my cat there to get the care he needed. However, later I got a call saying that my cat was being uncooperative and hissing at staff, therefore I needed to reschedule his comprehensive , be present during his next appointment , and that he needed to take anxiety medication beforehand. I proceeded to do so and took him home. I was baffled. I have taken my cat to SEVERAL different hospital locations and they never complained about my cat or said he was being uncooperative- and I have taken him to banfield hospitals in Wichita, Rockwall, and Wylie on several occasions. I decided to reschedule with a different location in Grand Prairie. I went there this morning and the doctor and staff said that he was very calm, that they had no issues, and that they were sure that he did not need to take the anxiety medication moving forward. With that being said, I now have my suspicions as to what the staff at mansfield did to my baby boy. Could he have had a bad day when he went to mansfield? possibly, but he has never , in the two years that i’ve had him, had a bay day to where he is hissing at me or anyone. My cat has been played with roughly in the past, and we have had NO issues. I am not accusing the staff or hospital, but I find it pretty interesting how they are the first and only hospital that has had this issue. And I know my baby well enough to know that he would not have been that way for no reason. Edit: The hospital did reach out to me regarding my review; however, I still left the call feeling like not all that could’ve been done was done. they were trying to make excuses. 0/5 stars for the efforts and conversations i had with management."

"Horrible communication from this location. I spend plenty of money and time on my dogs here and yet I called to get a question answered about medication refill or making an appointment. A simple situation, I was promised an answer, promised a phone call and never got one. Tried calling multiple times after but just went to voicemail. I tried calling the next day and still no response and I had to leave another message. I love Banfield and their pet plans, but this is ridiculous."

"Dr Barber is by far the BEST vet I have ever brought any of my pets to. She was thorough, kind, and you could tell she really cared about her job. She was very detailed and caring when explaining my dog’s diagnosis and the treatment plan. I had already left feeling like she was a fantastic vet, but I couldn’t even believe it when she called me HOURS after Banfield had closed to tell me that she re-ran my dog’s urine sample and found a UTI that they had previously missed! It was so unbelievably kind that she cared enough about my dog getting the proper treatment for her to double check to make sure the results were correct. On top of that, all of the staff that I had met from drop off to pick up were very friendly! I really appreciate the entire staff at this Banfield!"

"I hate I did, post on the first day, nevertheless I want to say her name is Rachel, she was a delight, its been a very very, I mean a very long time since I have seen this type of service. Rachel treated every patient ( our four legged babies) the same and do be it while smile the whole time and multi tasking. My Vet was very detailed in my baby routine care. The deserve mad love."