Estes Express Lines

"I have had two deliveries in the past two days. Both delivery teams were horrible. They dumped the items on the sidewalk in front of the house. No options for anything else. These items were very large. the guys were rude. The last guy was literally on his phone the whole time & when I asked, “could you actually put it inside the house? “He said No - took his photo & walked away. Ask who your shipping company is going to be and do not accept Estes as an option they suck."

"Estes San Antonio transferred a critical $6000 medical device to Data Rush Logistics/Couriers last Wednesday. Have received 4 delay notices by text but there is no way to reach anyone at Data Rush, not even Estes Final Mile managers and company can reach Data Rush. Latest notice says 1 week for delivery. Pushing to have shipping payments stopped to Data Rush and stop Estes from using Data Rush."

"5 pallets of flooring worth $1500 was supposed to be delivered 05/24, but received 2 different delivery dates from the company. When I finally got a real person on the phone, voicemails and texts were not returned, they said the truck broke down and rescheduled for 05/25. I received a text stating that my delivery window was 10:00-2:00 and that I would receive a text when they were on their way. When I got to the house at 10:00am, the pallets were sitting on the driveway in front of the garage. No text and delivered early so they didn’t have to put them where they were secure. We had to move 900lbs of flooring by hand into the garage. Rude customer service kept repeating that they weren’t obligated to notify customers when shipment was out for delivery and that she would be fine with having $1500 worth of merchandise left on her driveway with no one home and having to move it herself. Unhappy that I was lied to about texts and dealing with customer service agents with no common sense. Costco needs to stop using this company."

"I was absolutely blown away with the excellent level of customer service and how helpful they were in loading the pallet I received onto my truck. I have had to go to other shipping locations in the past, and the staff at those other places were typically surly. This place made me feel welcome, and the guy working at the desk took great care of me, and we had an excellent chat with a few laughs even. That was an absolute first for me. If you are shipping something large to San Antonio or need a freight company that will treat your customers very well, I highly recommend this place! It earned a five star rating for the company I bought from on Ebay."

"TLDR: Avoid unless you hate yourself and want to do extra work to get your money back. If I could give negative stars I would. We ordered a vanity through Lowe's and the option to ship to store wasn't available. We purposely ordered a month before our remodel to ensure and extra two week barrier in case there were shipping delays. After three weeks we reached out to Estes to check the status of our package that kept getting pushed back with no definitive delivery date. When we emailed they told us that they attempted to deliver but our address wasn't coming up in their gps system...lie #1. Another week went by so we reached out to Lowe's who opened a support ticket. They told us Estes had three days to verify they had the vanity and give us a definitive delivery date. After two days, Lowe's reached back out to say Estes had tried to call us but we wouldn't answer...lie #2. We provided Lowe's with our email trail proving we had provided our full address, phone number, and email address and that they had verified they had all of our information. We called Estes to ask if we could pick up the package ourselves since the warehouse was only 15 minutes from our home. Went to pick it up today and, well, just look at the pictures. AVOID THIS COMPANY AT ALL COSTS."