Imperial Bus Company, Inc.
723 Frio City Road, San Antonio, TX 78207
Location & Phone number
723 Frio City Rd, San Antonio, TX 78207, United States
About the Business
Imperial Bus Company, Inc. is a family-owned institution located at 723 Frio City Road in San Antonio, Texas, United States. Our priority is to keep our motorcoaches in top condition, ensuring both mechanical reliability and cleanliness. We value family values and prioritize friendly and courteous service from our drivers to meet every customer's needs. We are dedicated to providing a wonderful travel experience for all our customers.
We are grateful for the continued support and confidence our customers have placed in us. We strive to meet all customer needs and requirements, providing reliable, dependable, and safe transportation. Our buses undergo frequent preventive maintenance and are regularly inspected to meet all Department of Transportation regulations.
In case of emergencies, we offer a 24-7 Emergency Phone Line and have a 24 HR Roadside Assistance program. Our drivers are experienced professionals who undergo rigorous training, background checks, and regular drug testing to ensure safe operation of our buses.
Imperial Bus Company, Inc. offers complete charter bus services for the USA and Canada, with all necessary permits and insurance. Our buses are non-smoking, and alcohol is permitted on specific charters with additional requirements. A nonrefundable deposit is required per bus for charters, with cancellation and payment policies in place.
It is the responsibility of the client to provide lodging for the driver, and all tolls and parking fees are the client's responsibility. We accept various forms of payment, including credit cards and purchase orders from universities, government agencies, and school districts. Thank you for choosing Imperial Bus Company for your transportation needs.
Photos
Hours open
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"Imperial Bus Company offers great service and attention!!! Very clean buses and friendly drivers. I couldn’t be happier with our choice."
"Since the moment I contacted imperial bus company I expected to reach an answering service like all the others but to my surprised I reached a real person! She was so attentive and was very helpful on helping us with our charter needs! The service itself was impecable, drivers on time and very comfortable and clean buses! Thank you for a great experience!"
"The service was beyond better as expected, since the super clean bus, the quick and efficient communication all the time about our request and the price is really great. This is the best bus company you can find."
"My daughter went on a school trip from San Antonio to Galveston and back. The driver got lost on both trips. The teachers on the bus were trying to explain to the driver that he was going the wrong way. The driver wouldn’t listen causing an hour delay on their return home. You would think their drivers or buses would have GPS capability. I called the main number to report that their driver was lost and the person I spoke with wasn’t very helpful."
"The first impression is the lasting. I called the number on the website, and get a "Hello?" I responded, "Is this Imperial Bus Company?", and the response I get is "How can I help you?" How about next time it's "Yes, you have reached Imperial Bus Company, how may I help you?" A little phone manners go a long way. They lost a potential customer. If the person answering the phone can't make me feel welcome in that initial call, how are they going to treat me moving forward."
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