McLaughlin Volvo Cars

"Our first Volvo purchase with McLaughlin was a wonderful experience! Brian was the expert we needed to make an informed decision and Lou was a pleasure to work with as well. We appreciate the high level of professionalism from both of them."

"This organization is first class, everyone I interacted with could not have been nicer and were extremely professional. I had to have my car towed there off the expressway to be serviced and they were so nice. Drew in service was a rockstar and he and his team took care of me, kept me in the loop and handle all aspects of needs. 5 Star does not do them justice if I could add more I would."

"Only went to for oil changes in the beginning. Was told my car needed some repairs. So decided to let them do the repairs & that was my mistake I wasn’t told my car would have to be kept over night but said ok dealt with that issue The next day which is today called to get an update on my car & couldn’t talk to anyone directly in the auto shop After frustration & 4 calls to the shop I drove to moline to get an update in person Now that I’ve arrived the manager is now stating he just tried calling me to say my car is ready after over 30+ hours later!! But after that he tells me that now my front struts need repairing but just a few weeks prior I paid them diagnostic fee to find a noise on my vehicle they said it was my back absorbers nothing about the front So I go check my my car out look around it get down on the ground look underneath & notice a tool wrench something is still attached to my car!!! So now I’m livid & a salesman comes & ask if he can help me I say no unless you’re the GM he becomes upset & acts as if he wants to put hands on me I tell him to go back n his office because he can’t help me After all this I still get no apologies from Anyone not one staff member instead attitude’s as if I’m not a customer paying for my service A female with 80s glasses needs to find a new job because her customer service skills are horrible They offered no discount for they’re negligence & on top of that I still had to leave my car because I waited to pay for my repairs after over 45 mins no one assisted me So I had to leave it to get my kids from school. Never ever will McLaughlin be referred by me… customer service sucks there"

"We are looking for a new car and inquired over the internet what our trade in is worth. Kimberly Hicks called the next day asking if she could answer any questions about the products she sells. So I ran over and she showed me the options it had and we test drove a Forester. The first car I didn't hit my head getting in. This is a great car for tall people. Kim knew her product and when I take my wife over for a test ride I'm sure we will be driving a Forester home. Sorry to say when we made our way back to have my wife test drive and pick out a Forester they had sold all of their new ones. And it was Kim's day off but another salesman pulled up a used one and we went on a short test drive. He explained all of the options available on a new one beings the used one didn't have all of the options my wife wanted. Unfortunately my wife wasn't impressed with the car as I was. I'm sure if she had drove a Touring she would have been more impressed with the vehicle. This dealership is the most professional and clean. They run it very efficiently and professionally. We ended up buying a Tahoe (my wife's choice) otherwise we would have waited for a new Forester Touring to come in. Thank you Kim Hicks for your non pressure but very professional sales style."

"This is how McLaughlin's service department says that Subaru wants them to mount all front license plates to Their Brand New $30,000 Crosstreks, with this Hillbilly After Market Holes. And guess what, It's my Problem Now so Live with It. The closest other Dealership is 2& a half hours away so You better Show McLaughlin's Total Respect!"