Jewel-Osco

"Stopped in for a birthday cake. Asked older gentleman at the bakery if he could write something on the cake. He replied “I ain’t no good and it and neither is my coworker, so no”. Who works in a bakery and can’t write happy birthday on a cake?! I left and went to a different store, never to return!"

"This is absolutely the BEST store to grab groceries at! I would totally recommend it to anyone. They have AWESOME deals if you're on a budget and always has the best deals!! The employees are amazing and very helpful."

"While Jewel consistently has a wide selection of items and solid deals, especially if you pay attention and use the app, what really stands out to me, and makes a shopping experience memorable and pleasant, is the staff. The staff at a store are the face of the store, and the variable that stand out many customers the most. Whether I bought toothpaste, cereal, soup, or produce, it is the people helping me find items, greeting me, helping me check out, making friendly small talk, etc are what I remember most about my shopping trips. That said, I would like to give a special shout out to a consistently positive and outstanding member of this staff, and someone that the store, and the members of the community that shop here should be thankful to have as part of the Palatine Jewel team, Keith. In the 4 years that I've been coming here, Keith has consistently been a positive staple of my shopping experiences here at Jewel. His positive and calm demeanor always puts myself and other regular customers at ease, and there have been many times that I have seen him keep his cool, act professionally and tactfully in the face of adversity. Whether it be a rude customer, the POS systems going down, getting pulled in many directions from customers, fellow staff, etc., Keith always seems to be one step ahead of the game and is able to prioritize and effectively address any problems or impending tasks at hand. Not only have I seen him work with extreme proficiency, but he always seems able to do so with a smile on his face and a positive attitude that clearly has a contagiously positive effect on those around him, including employees and customers alike. I am always happy going into this Jewel and seeing Keith working because whether I've had a bad day, good day or need help with something, I know that Keith is consistent in that he will be a positive note in my experience. An additional shout-out to Mike, Pat, Heike, Jan, Billy, John, Dan & Andi for always being positive and helpful as well. Thanks to the team at Palatine Jewel for being more than just employees at a grocery store, but for being solid members of our community here in Palatine. Y'all are great!"

"This is honestly the worst jewel. The produce section is very inconsistent and very dirty. I don’t think they ever clean those coolers where veggies are at. Watch the expiration dates! I constantly see stuff in the cold section that is expired. The meat coolers where they have all the raw meet are not cold enough. The chicken and pork are not stored at proper temps. Several times I had to throw out meat bc it smelled. Good spot if you need a few things but entire groceries for the week skip it."