Family Dollar
611 Dundee Avenue, Elgin, IL 60120
Hours open
Monday:
8:00 AM - 10:00 PM
Tuesday:
8:00 AM - 10:00 PM
Wednesday:
8:00 AM - 10:00 PM
Thursday:
8:00 AM - 10:00 PM
Friday:
8:00 AM - 10:00 PM
Saturday:
8:00 AM - 10:00 PM
Sunday:
8:00 AM - 10:00 PM
Photos
Location & Phone number
611 Dundee Ave, Elgin, IL 60120, United States
About the Business
Family Dollar is a convenient store located at 611 Dundee Avenue in Elgin, Illinois, United States. This store offers a wide variety of products including clothing, food, groceries, and household items. Customers have the option to purchase individual units of a product, but a handling fee will be applied to each unit. To avoid these fees, customers can upgrade to a case.
For tax-exempt organizations, there is a specific process in place for making purchases at Family Dollar. Customers must have an account on the website and provide their organization's tax-exempt information. A copy of the tax ID certificate must also be submitted and kept on file.
Customers can also use gift cards to pay for their purchases at Family Dollar. The 19-digit gift card number and PIN, if applicable, must be entered during the checkout process. If the purchase exceeds the funds on the gift card, an additional form of payment can be used to complete the transaction.
At Family Dollar, customer privacy is respected, and phone numbers are not shared with third-party vendors. For more information on privacy and security policies, customers can visit the Privacy & Security page on the website.
Reviews
"This store is a mixed bag. Believe it or not, they did a remodel of this place about a year or two ago, but the coolers are still constantly broken. Still have food inside though that they sometimes let customers buy. How they don't get busted for health code violations I couldn't tell ya. Going inside this store is like going back in time to a store in 1985. Everything is dated and dingy. Hard to believe you are in a retail store it's so bad. This place is nice for the convenience factor, if you happen to be in the area, and the prices are good for a lot of regular items, but those are the only positives. This store will go a week without stocking basic items like Pop on the shelves, the aisles are constantly blocked and cluttered with items. You constantly have to wait in line, as a lot of the time when you go there during the day, the employees are off stocking shelves or something and not watching the registers. Aren't they worried about people walking out the door?"
"Their customer service is very poor, they are rude and speaks poorly in English. I had a dispute about a purchase and they did not honor it. I felt insulted by their staring and chattering about it in their Spanish language, they laughed at me and I was very frustrated and hurt by their lack of respect for me. I will never revisit this store."
"great service, positive attitude, good communication Without hesitation I return to this store it does not matter that I stayed away. Thank you to the two women who work in the dollar family for their great service!"
"Free public parking incl. handicap parking, sales staff are sometimes friendly but usually helpful, public handicap accessible bathrooms avail., household items, personal items, baby items, greeting cards, seasonal apparel, packaged foods, sodas/juices/water, cold/freezer items, clothing, bathroom items, furniture, electronics. Competitive pricing, coupons, sales, savings"
"I know the store manager and 1st key they are great workers Lety and lareina but they dont really have much support by the team. Moody, dont want to be there, or just does not like dealing with customers overall store is good but besides managment employees lack customer service."
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