Refinery Salon

"I never leave reviews.. but I was definitely rushed out of this place without getting the proper time for my color to set. Deann had an apt. Booked at 1:00 leaving her only 2 hours to do my full highlight… I’ve been getting my hair colored for years and it’s never been that fast. It at the very least takes 4 hours to color my hair minimum because I have very long and thick hair. It was very unprofessional of her to schedule an apt. 2 hours after having a full highlight booked. I’ve never had that problem with any stylist before and I’ve tried several different stylists at several different places.. this is my first and hopefully only bad review. She also didn’t care to brush my hair properly, she ripped from top to bottom over and over again and it took everything in me not to take the brush myself to save myself from any more split ends. I spent approx. $250 which means I paid her $125 per hour to give me color that was only set for about 10 minutes under the foils when they were all in and it will probably wash out in a few days. I hatttttte leaving reviews as someone in guest service myself, I don’t want to hurt her career or her feelings but to spend that much money for color to just be wasted I think people should be warned before hand. Especially if your still in college like I am and you save up to be able to treat yourself with these things. If your going just for a cut maybe that would be fine, but I don’t recommend Deann for color as she is in too much of a rush. Positives: The employee at the counter was super friendly and nice!!! Although I was unhappy with the color she curled my hair at the end really quickly and I was happy with the curls. The atmosphere is pretty cute. The shampoo stations have good neck support compared to a lot of them"

"I booked an appointment through a referral from a co worker who said she got her hair done here. I asked for a partial highlight and haircut. While the girl who took care of me was very nice, I don't believe she has the experience of doing highlights on dark hair. She told me she had 23 years of experience yet when I left the salon, my highlights were orange. I told her I use professional color only on my roots to cover my greys. The "partial" she gave me was no more than 20 foils around my face and in the back of my hair. When I left the salon I mentioned that maybe it would take a few sessions to lighten my hair a bit more because she didn't really say anything to me about the orange tone. 2 days later I reached out to the salon and explained that I was not happy with the color. I received a call almost a week after the fact from the manager. I explained what I was unhappy about and asked for at least some type of refund. I was told by the manager that the stylist told her that I had "black box color" on my hair which is why it didn't lift. I then explained that I am actually a licensed cosmetologist and in fact have never used box color in my hair but had to go home that same day and put a toner on it to fix the orange she left in my hair. The manager seemed to think I was lying by the way she handled the call and told me there was nothing they could do besides have them add a few more foils. For me personally that's not going to help in any way since I was already unhappy with the foils she had done. I would have appreciated at least some refund considering it was so expensive in the first place but after that call with the manager and straight out lies from the stylist, I will definitely not ever visit this salon again and will tell everyone I know in town not to as well."

"This is a very nice, quaint and relaxing salon in downtown O’Fallon. There is a cute little boutique in the “lobby” for you to shop while you wait. Everyone I had contact with was very nice. It is very organized and gives the feeling of a very “put together” salon. The stylists ask great questions to make sure they provide you with the best experience so that you walk away feeling beautiful! I know I did! ❤️"

"I luv Courtney she made me feel comfortable getting my hair mop cut. I donated what I believed was long enough for "Locs of Love", I have a beautiful young Dashound that is always have by my side and I couldn't believe she was able to pet and treat him comfortable while cutting and styling my mop. I am so happy that I have the opportunity to visit their styling shop. The Staff always makes you feel welcome. They have my interest and my business. Thank you for accepting my Dashound Remington aliis Rem-Tany! I'll be back!"