KLM Crown Lounge

"Description of Incident: Upon arrival at the lounge, I encountered an unpleasant situation. The lady at the front desk exhibited rudeness and a lack of professionalism. Unfortunately, the supervisor was nowhere to be found during this encounter. Issues Raised: Inconsistent Rules: Initially, I was informed that Priority Pass access was not accepted that day, and only business class passengers were allowed. However, when I presented my business class ticket, I was told that only KLM Airlines business class passengers were permitted. Lack of Policy Documentation: The lady at the front desk was unable to provide any official policy documents to support her claims. I recommend that the lounge display clear policy guidelines to assist staff in handling such situations in the future. Refusal to Share Name: Most concerning was her refusal to share her name. As a customer, I believe this behavior is highly unprofessional and unacceptable. Suggestions for Improvement: Policy Display: I kindly request that the KLM Lounge prominently display policy documents to ensure consistent and fair treatment for all guests. Staff Training: Training staff members on customer service etiquette and professionalism is crucial. Encouraging transparency and accountability will enhance the overall experience for travelers."

"Came here when I stopped at IAH for a flight. This was included in my Priority Pass access, however, if you have to pay for a lounge, I’d say don’t waste your money on this one. Food is not good at all and front desk is not as welcoming as most lounges I have been to. Again, if you don’t have a choice and it’s free, go for it as you can at least get some wine /chips and other simple food. However, if you have to pay for it, don’t waste your money."

"Had a good experience at this lounge. Went around 7am and got good seating. Not the cleanest lounge but the food was great. Had a big spread of fresh breakfast and beverages."

"- The lounge is pretty small - Seats are pretty limited - Very crowded so it's very hard to find available seat - Only a few food served here and, to be honest, I am not a big fan of the food here"

"I was here around 10-11am. Really disappointing lounge honestly. There's free booze in the morning which is nice, but the only hot breakfast item was oatmeal. Other food was toast/bagels, sliced eggs to put on your toast, there was supposed to be avacado but they ran out. There is also yogurt, apples, bananas, and prepackaged muffins and cookies. Decent liquor selection at the bar and 2 kinds of bottled beer. The atmosphere is kind of lame and the furniture looks a bit dated. Only 1 toilet in the washroom so you usually have to wait. Friendly staff though."