Apparel Junction

"5 stars all the way. Met Jonathan and Alicia both great people. Both very professional. We took 24 flaps to have them embroider. Can not wait to see the final product"

"Terrible customer service experience. I ordered shirts for my business and was extremely disappointed in the product. We were not given any size / graphic / design specifications. Was also not sent a proof or warned that they were not capable of sizing the graphic to fit the shirt. Unbelievably, they actually delivered the product to me and expected me to be able to pass them on to my customers. I have given them every opportunity to make it right and have been as kind and accommodating as I can be. At this point, I can confidently say - this is the worst customer service I've ever experienced - B2B and as a customer. RESPONSE TO OWNER: I've never ever had an issue with a vendor on anything I have EVER ordered or purchased. I've been in business for 9 years. The work you did on the shirts was was not acceptable. You stalled for a week on the replacements and wanted me to return the shirts that I paid for BEFORE you would replace them. That's crazy! I also paid in FULL before purchasing or seeing the shirts - trusting that you would do a good job. Your wife is extremely kind and was making an effort to resolve this. It's apparent that you were unwilling to do the right thing."

"I ordered 8 shirts from Apparel Junction and was shipped different shirts from what I ordered. I tired contacting them multiple times with no reply. After I opened an issue with PayPal I received and RMA. The sent the product back and they received it on Jan 14th. I have yet to receive my refund. I did finally talk to someone via the phone and was told that since I filed a complaint with PayPal, PayPal would refund my money. I'm still waiting. Stay away from these guys. Horrible customer service. In reply to the owner's response. I'm unstable, why wouldn't YOU issue the refund so I didn't have to wait? You're really a piece of work. I called the number that was on the shipper. You were as unfriendly of customer service I've had to deal with in a long time. If you're wondering who is unstable, just ask yourself this: If I had an issue with a service provider and contacted them to get it resolved, would you think that you'd be attacked and called unstable? I tied numerous times to work directly to get it resolved and you completely ignored me. The only time you called me back was to inform me that you were just going to PayPal side with me and refund my money. I repeat, avoid this guy at all costs."

"Alicia was so wonderful to work with! She responded to any request I had in a timely manner and was very helpful. The shirts are exactly what I was looking for, and the price was WAY lower than any other place I called. I'll definitely be using Apparel Junction again!"

"I ordered around 150 custom t-shirts from them for a company picnic and I was over impressed with their service. They delivered the t-shirts on time. Jonathan was helpful as always. I did check a few other companies but they beat the price for each and every one of them. I can bet that they are the best custom t-shirt designers and suppliers not only in Texas but also in the US."