JP MOTORS Nissan

"Great parts department."

"Great service"

"Had our vehicle serviced. Staff was very polite. Nice waiting room. They serviced the car in a very reasonable time."

"So, we have a small fleet of Nisssan NV vehicles for our business. On Friday November 18th we had some issues with one of our vehicles. Instrument cluster was dead, and the transmission stopped shifting gears when driving. This vehicle has a 100,000 mile Bumper to Bumper warranty and is well under the 100,000 miles or 5 years. We called and had it towed to JP Nissan. They started looking at it on Monday the 21st. By Wednesday the 23rd, the day before Thanksgiving, they still did not call us back to give us details. We called them 3 times that day. The "guy" we needed to talk to was unavailable, then at lunch, then went home sick. They would call us on Friday with the update. Friday, nothing. Saturday, nothing. Clearly Sunday, nothing. Monday we call again, only to hear them tell us that they needed to look at our vehicle to determine the problem (They started looking at it an entire week before this!). They think it's the transmission but they're not sure. They'll let us know. Monday... they actually do call us back to tell us that it turns out the broken tail light that has been on order since the day it was broken 2 months ago (different parts place) got moisture in the system that caused an error with the transmission (WHAT?!). They need to replace the tail light not covered under warranty. Fine. We needed the tail light anyway and it was broken by a hit and run in a parking lot. We were going to pay for it anyway. And the instrument cluster is not covered by the Bumper to Bumper warranty. (WHAT?!) Apparently the instrument cluster is somehow housed in a place outside of the bumpers??? We immediately told them to order the parts that day and get it fixed ASAP we needed the vehicle back, it had already been down for 11 days. We were told that it would be fixed Tuesday or Wednesday. Then Tuesday, we call for an update and no parts arrived. Wednesday the same. Thursday the same. Today, Friday, 2 weeks after the vehicle went down, we call again... (every time we have to call, no follow up from them) The parts arrived.... DAMAGED!!! They can't install the tail light due to damage. They can't install the instrument cluster because it was programmed with the incorrect mileage. We have been without a vehicle for 2 weeks. One that has a Bumper to Bumper warranty. We are paying out of pocket for the repairs that some how are not covered by the Bumper to Bumper warranty. There still is no resolution. They are ordering the parts again. We "SHOULD" have the vehicle back on Wednesday. That's what they said last week!!! We complained and asked for a courtesy vehicle to get us by for the time being. They said because we are a fleet, they can't/won't help us. And even if they could/would, they don't have a vehicle to offer anyway. Our vehicle is being held captive by unresponsive, incapable, uncompassionate people. Each time we call, there is no concern or remorse for the issue. Nobody there cares. Nobody there tries. Our technician is working out of a vehicle that is not fully stocked and therefore is not servicing our customers properly. We are a small business and don't have a spare van sitting around that is fully stocked just waiting for a moment like this. It is costing us time and money for every day we are without this van. This is the worst experience I've ever had. DO NOT take your vehicle here for repair. if I could give them 0 stars, I would."

"I have bought 9 vehicles from this dealership since 2013 the last one was a 2022 Frontier they charged me over 2100. dollars over sticker price, that will be the last vehicle purchased for me from them."