Gurnee Chrysler Jeep Dodge Ram

"Wonderful experience! Easiest car purchase ever! Dean the sales Manager was honest and not pushy. He was available on the spot to evaluate my trade the day I called. Dean set me up with sales representative Amir which was great. Amir was friendly and efficient during the process. He was also very patient with me and was able to answer all of my questions. I also spoke with Angel on one of the occasions I stopped in to look at the vehicle he was also very friendly and helpful. I really appreciate the way buying a new car was made easy at this dealership. The finance process was a breeze too and I’m so glad I purchased this car at this dealership."

"One of the fewest dealerships that were actually honest, friendly, and we were able to make a deal and purchase a vehicle within our budget. Our sales guy Steven went above and beyond when dealing with us and wasn’t pushy at all. We would definitely be back to purchase another vehicle as well as recommend this dealership to friends and family."

"We recently purchased our third car and once again, the experience was outstanding. James, our sales representative, went above and beyond, displaying remarkable patience and expertise in answering all our questions. The level of service we received exceeded our expectations. We appreciate the consistent excellence at this dealership and wholeheartedly recommend it to others."

"My family and I have had the best experience at Gurnee Dodge Chrysler Jeep Ram. It started last Summer when my wife purchased a Jeep Wrangler 4xe from the dealership for our daughter’s 16th birthday. She said it was the easiest and one of the best car purchasing experiences she’s ever had and we normally drive Audi and Range Rovers both known for good service. My first experience with this dealership was not actually a car purchase. This winter I was driving the Jeep Wrangler and on two separate occasions I had flat tires due to screws in the roadway. Their service department is second to none. They got me in for repairs despite the first time being almost near closing time and the other time during the daytime in half an hour getting me back to work in time. Two days ago, following a disappointing experience at a Toyota dealership In Waukegan, I drove to the Gurnee dealership to test drive a Jeep Gladiator. I could’ve easily gone to the car dealership where I leased a Jeep Grand Cherokee from years ago, but I chose Gurnee because of the service experience in the past. Do you want to know what ultimately sold the vehicle? It was their sales staff. The second I walked in the door they were polite, warm and friendly. My sales consultant Steve Hibbing treated me more like a guest in his home than a customer looking for a new truck.I knew the truck was going to drive amazing - Jeeps are exactly that. Steve answered every question and anything he did not have an answer for, he told me he would look up versus guessing. Steve took the time to walk me through every step of the paperwork and made the financing process easy to understand. He presented every available option, did not rush the sale, did not pressure me into a decision and made sure every question I could think of was answered. I was so impressed with him I even had him handle the purchase of my Jeep Grand Cherokee as its lease term was over, while I was there. On a side note the service tech who handled my tire repairs months before, saw me on the sales floor, said hi and made sure everything was going well still with the Jeep Wrangler!! Just as polite and professional was Nick who handled all the financing and business end of the paperwork for me. He went through every single document, and made sure I understand everything I was signing for both vehicles. After all the paperwork was done Steve took the time to explain every button in the truck and the accessories. Afterwards, I drove the vehicle I drove to the dealership with back home, while Steve followed me home in my new Jeep Gladiator (and another dealership employee followed also to drive him back) since I lived in town. Now that is service!!!! Since then, I’ve received numerous texts and emails from Steve asking how I liked my truck and if I had any questions. I cannot say enough about this car dealership. This is exactly where I will go and refer people to for not only a great product but great people. Thank you to Steve and everyone at Gurnee Dodge Chrysler Jeep Ram!!!!"

"Had appointment for an oil change which took about two hours. The technician spilled oil on frame and exhaust never cleaned up so now I have an oil stain on my driveway and my truck smells like burnt oil. Cant tell if I’m leaking oil or if it’s because the technician didn’t clean up the spill. Hope I don’t have to bring it to another shop to get it fixed correctly. Update Norberto and his crew quickly took care of the issue and even sent someone out to scrub the driveway. Thanks to all who went above and beyond for helping to correct this issue."