Jiffy Lube

"I recently visited Gurnee Jiffy Lube for an oil change, and I must say, it was an exceptional experience from start to finish. As soon as I arrived, a gentleman warmly greeted me and graciously opened the door to my car, setting the tone for the outstanding customer service that followed. Immediately after, Dan welcomed me with his trademark hospitality and expertly directed me to where I needed to go and offered me coffee. The entire team at Jiffy Lube went above and beyond to provide outstanding service that truly exceeded my expectations. One of the standout aspects of their services was their impeccable customer care. It felt like I was being treated at a five-star, AAA Five-Diamond resort. From opening the door to my car upon arrival and departure to Dan and the teams genuine interest in how my day was going. Every interaction was marked by professionalism and attentiveness. Dan and the teams sincere engagement made me feel valued as a customer, and their willingness to engage in meaningful conversation truly set this experience apart. Moreover, the efficiency with which they performed the oil change was remarkable. Despite being quick, they didn’t compromise on quality, ensuring that the service was thorough and meticulous. Overall, I can’t thank the team enough! They truly exemplify what exceptional customer service looks like. Something that’s hard to come by nowadays so I appreciate them keeping it alive. I will be recommending them to everyone. Thank you!"

"Special shout out to Andrew and the crew there. I pulled up at JL right after getting off of work and they got me in and out. Not to mention him and the rest of the team stayed later than closing to help me with my lights. These guys made me feel like a valued customer and I can’t thank you gentlemen enough. This is the location you want to come to get your oil changed they rock!!!"

"Amazing staff and customer service! They did an incredible and efficient job when I went there to get my oil changed! I was in there for about 5 minutes and they were able to change my oil, vacuum my floor mats and clean my windows as well as other things that are included in a simple oil change! I will definitely be coming back here every time I need an oil change or any other service they provide!"

"We left Milwaukee for New York in a Suburban we rented from Budget. After driving 45 minutes, a low oil message and check engine light flashed at us. Budget suggested we go somewhere and submit receipts for reimbursement when we get home. Thankfully we pulled into a Jiffy Lube in Gurney, Illinois and had the best possible experience!!! The very professional staff handled our problem In a jiffy, were able to bill Budget, and I owed nothing!!! Thank you to all the wonderful people who came to our rescue!!!"

"The team was great! Super nice and did it pretty quickly. I would have given 5 stars but I wanted a tire rotation and my car wheel base was too long where the jack lift points are under the car so I couldn't get that done. But overall great experience! Thanks guys!!"