Raymond Chevrolet Service

"Lazy people I'm looking to make a quick buck"

"Always a great place to buy a car,or have it serviced"

"Exceeded all my expectations and made for a super quick and painless repair. Marc was easy to work with and explained everything in a very easy to understand manner."

"They have taken care of my Volt since 2015."

"I recently brought my wife’s Traverse to the Chevrolet dealership in Antioch, IL for a scheduled oil change and a preventive maintenance check. This check is standard procedure for most service departments, and it was supposed to ensure the vehicle’s safety and performance. Upon picking up the car, the service report seemed to confirm that the maintenance check was completed. However, the very next day, we encountered multiple issues. The tire sensor lights came on, along with the check engine light, and we noticed a loss of tire pressure in the front passenger side of the vehicle. I contacted the dealership to report these issues and requested assistance. Surprisingly, they informed me that they couldn’t provide a courtesy car, despite the fact that we had purchased a vehicle from them, and they had plenty of inventory of courtesy cars available. After my wife dropped off the car, we received a call a few hours later. They informed us that the tire had a flat due to damage to the stem, and it needed replacement. They also mentioned a faulty tire pressure sensor and the need to replace the engine coolant temperature (ECT) sensor circuit. This repair was quoted at $530 for parts and labor. I expressed my concerns, as these issues arose immediately after our visit. However, the response I received from their representative, Morgan, left me incredibly frustrated. She seemed reluctant to believe me, stating, “I get these calls all the time, things happen.” I decided to pick up the car and declined further repairs. The following day, I took the vehicle to a local mechanic, where they discovered that the tire issue was caused by a piece of glass in the tire and nothing to do with the valve stem. The cost of all the necessary repairs, including the sensor, amounted to only $177 for parts and labor. This entire ordeal has left me questioning the integrity of dealership service mechanics, particularly in a unionized setup where convenient excuses are made… almost commonly. It’s distressing to think they might be compromising their customers’ safety and financial well-being for the sake of making an extra dollar during these trying times. This experience has stirred a deep frustration within me, prompting my intention to submit this to the Better Business Bureau to ensure others are spared from a similar ordeal. This review may be out of character for me, but the situation demanded a measured and intelligent response in the face of such disregard for customer safety and finances."