CVS Pharmacy

"CVS on hey 377 south in benbrook Excellent customer service excellent care!! Definitely a great crew there!"

"Here is another example of poor customer service and lack of efficiency. I order a product online with the expectation of picking it up at CVS the next day. They accepted my transaction and informed me it would be ready the following day. The following day I received notice that my transaction was canceled (no reason provided) AND that the funds I paid would be held for several days before I would receive a refund. Lack of communication and poor customer service means I will definitely not be returning to this CVS and unless you want to allow them to seize funds from your bank account; I caution you against any transaction with them!"

"Worst customer service at CVS I have ever experienced. I may not be back. I needed to transfer a prescription from Walmart to this location and also have a prescription filled. I made this request Sunday morning. Sunday late afternoon, I went in to get medications, and they stated they had never received them from Walmart. But this is not uncommon. I spoke to the pharmacist, and he told me he would call Walmart Monday morning. The gal at the front desk said my other prescription's name and walked to the back. I stood there for 5 mins, and the pharmacist told the gal I was still standing there; she came back and asked what I needed. I said my medication she told me oh, we are waiting on auth. Fast forward to Thursday, I call the pharmacy and ask about my medications. The gal on the phone told me they hadn’t heard back from the insurance company(not their fault), but they do not know anything about the medication from Walmart. I asked did the pharmacist even call, and she said she didn’t know. She then asks me for Walmarts phone number. I said I don’t know Walmarts phone number. She asked if it was the Walmart in Midlothian, and I said yes. She said then I could look it up online. She sye a lot I was annoying her during the conversation, so I just hung up on her. Terrible customer service!!!"

"Poor experience in trying to use this pharmacy in order to receive a flu shot. CVS has a very cumbersome process for scheduling an appointment online. That being said, I had assumed that once the appointment was made, the process would be very straightforward. The pharmacy itself seemed slammed, even though there was no one in line. The staff seemed very busy, moving from place to place, but not actually helping anyone waiting. I don't know if they were busy with online orders or the drive-thru, but inside the store, they were moving very slowly. I checked in for my vaccine online, but when I arrived in store, I had to check in again. This took about ten minutes, but I had arrived ten minutes early. I was told to provide my ID and insurance, and then to wait. The staff member then checked in a few more people. Then when they were done, they started calling names (the same staff person), presumably for shots. After twenty minutes, my name was called, and I was asked (again) for my insurance. At that time, I was told that they weren't part of the network, and that I could either pay $25 for a vaccine or go to Walgreens. (I'm not sure why Walgreens, perhaps they knew that it was part of my network.) I was frustrated, but agreed to pay the $25, and was then directed to wait at a cashier. Another ten minutes passes, and then the employee tells me that the pharmacist needs to approve my appointment. At this point, I didn't get into a further discussion, I just said to cancel the appointment. By now, it was 2:45, when I had a scheduled appointment at 2:15. They made the appointment, knowing that my insurance wouldn't be accepted, while promoting on the web site that any vaccine would be at "no cost". The other online reviews amazed me, and I couldn't understand how a pharmacy could get such low ratings. But after my experience, I have a better understanding. I won't be coming back here for services in the future, if I can avoid it."

"The worst CVS pharmacy location & staff - AVOID! This CVS Pharmacy location also dispensed the incorrect amount of medication & offered no counseling. TX State Board of Pharmacy found that this location violated pharmacy laws. Highly suggest you go to different pharmacy and not this one. Staff is rude, don’t try to call (they’ll hang up on you after waiting 30 minutes), but the medication mistakes are dangerous."