CVS Pharmacy

"I dont write bad reviews normally... This is not a review it's an alert or warning if you will. This pharmacy is dangerous! worst pharmacy staff I've ever encountered! They seem to judge folks and talk down to them. This staff does NOT care about us. My insurance dictates that I use CVS for my heart medication. It's auto refill or supposed to be anyway. These pharmacists have allowed me to go without my heart med, that I've been on for two decades for 4 days. 4 days without heart medication. They would not transfer script to a pharmacy that had the medication. Pharmacy staff is rude and inconsiderate. They lie (Dr. Office didnt recieve request)about contacting my dr for a refill of nerve pain medication. I've been out of that for two days now. They don't follow through or up because they just dont care about us as people. I'm just a layman who should not have to check to make sure the "professionals" are doing their job. Today is the eighth, my dr. approved a refill on the 5th, ( was due to be filled on the 4th) I've waited patiently without for days, so I called to check on it....still not filled but just give them 30 min. SMH! I do not recommend this pharmacy to anyone. Their business etiquette is just disgusting and dangerous. Laura's Heathmart is my pharmacy. She loves her customers and would never conduct business this way."

"Waited in the drive through for 25 minutes was told I need to go inside for my prescription. I then waited for another 10 minutes in the pickup line to be told I need to go to the drop off line to provide new discount information. I wait in that line for another 15 minutes. After they apply the coupon I had to go back and wait in the pickup line. It should not take me an hour to pickup my prescription… I appreciate the attendant that was sympathetic and helped me find a better discount but there’s gotta be a better way to run this pharmacy."

"Azle location took over 30 minutes wait for drive-thru with only 4 cars ahead of me twice! It took them over 24 hours to finally fill my prescriptions. I had to come back the next day and they still weren’t ready! It’s an hour round trip to them, which I told them the next day when I was checking to see if all my order was complete. I waited 30 minutes before I left to get there, giving them over an hour to complete the last 2 prescriptions. When I got there I ended up waiting over another 1 1/2 hours! This location is awful. The staff is adept, rude and the place is actually filthy! I’m just judging from the drive-thru but the windows were gross and trash out by the dumpster in the back."

"Great service from Ashley. She was polite and professional. Had several questions and she was able to answer all of them."

"CVS in Azle, TX has such poor inventory management and lack of staff, there is always a long line at the window and prescriptions are rarely in stock. Don’t tell me my prescription is ready when it’s only partially filled."