uBreakiFix by Asurion

"Great experience, the team fixed my phone perfectly. Very please with the service l. It was easy and pleasant."

"The Niles location was so amazing! I took my phone there with what I thought was a broken camera lens but they were so honest and let me know it was just the cover over the lens. I didn’t even know I had the covers on there. Thanks for being honest!! I will recommend to family and friends."

"I always have a great experience at uBreakiFix by Asurion. These computer repair technicians are highly knowledgeable, well trained professionals in all that is about information technology (IT), who specialize in solving computer issues. I trust these technicians with all my IT appliances I rely on and use daily. I highly recommend these technicians."

"I originally requested to do a fix "at-store", but then wanted to change to "fix at home" due to the wait time. I stopped by the AH store at 4pm and asked if they could do repair while I waited, but they couldn't guarantee it would be done by 6pm (closing time). When I asked whether they could change the request to fix my phone at home, I was told I needed to call Verizon to make the change to the repair order. I called Verizon support who told me I needed to call Asurion to change the order. I talked to Asurion and they helped me change the order and it was fixed by the tech very quickly and on-time the next day. I just wished that the uBreakiFix store had the ability to change the repair order to "fix at home" for me, rather than me having to call both Verizon and Asurion to make this change. Some inconvenience for the customer -- which should be avoided."

"Really not happy right now, and still without a phone. I went in a few days ago to pay out of pocket for a screen replacement on my Galaxy S22. The parts were not in stock and needed to be ordered. I got a call today that they have the parts to perform the service and the repair will take a few hours. I got there around 1:30 PM. The tech received my phone and said that it will be ready by 4:30 PM today. After not hearing anything after 5PM, I decided to drive over to the store so I can get there before closing time at 6PM. When I arrived, the girl came out from the back and said that she is calibrating the phone and it will be ready in 10-15 minutes. Around 10 minutes later, she comes back and says that some diagnostic test with my camera was failing, and nonchalantly started telling me to just call them tomorrow when they open so they can tell me then if there were able to resolve this issue. Mind you, they open at 10 AM. I ask what does a camera diagnostic have to do with my screen replacement, as the camera was perfectly fine when I dropped off the phone... and proceeded to tell her that this phone is tied to my work applications, banking, etc and I can't just leave it with them overnight and hope for the best. I needed my phone back tonight as I need it for work in the morning, and to just do life this evening as I don't even have an alternate way of communication. She went back to talk to her "manager"... and this is when the customer service really shined. Without her even finishing her question to him, this "manager" just started saying NOPE... NOPE... NOPE... in a really condescending tone within complete earshot of me, and completely dismissed my plea for MY phone back. I was told that their hands are tied due to some "company policy" which was never explained to me - and that I can try to CALL THEM (with what phone?) in the morning (when they finally show up at 10 AM) to see if they were even able to complete the job. So for the grand total of $360 out of pocket, I got my phone hijacked by this store for what will be almost 24 hours and completely blown off my the staff and "manager" like they couldn't care less about how big of a problem and serious inconvenience this whole situation is for me. At the time of this review, they still have possession of my phone after they sent me away, and I don't have any assurance that it will even be fixed tomorrow. Would I recommend this store to anyone, ever??? NOPE!!!"