Jewel-Osco

"This location is completely mismanaged. From the lack of cart returns, to baskets not being available at every door to only have 4 total self check out lanes. Get ready to wait in line to check yourself out longer than the time spent actually shopping in the store. There are no, none, zero express lanes, so be prepared to sit in line as you watch 4 people with overflowing carts check themselves out as the line grows and grows down the adjacent aisle. The store needs to either double the amount of self checkout lanes or dedicate 2 of the existing 4 to express lanes. Go to this store anytime after 3 PM and be prepared to wait on top of paying a premium to shop here. It’s absurd and can be fixed sooo easily. Lean Six Sigma training anyone? Geesh."

"Store is well stocked and kept clean. Lines usually aren't too bad which is also nice. Good selection in the liquor section also. Nice variety of stuff on endcaps to find those all important items that you had no intention of buying because it wasn't on your shopping list, but you figure, oooh that looks tasty and in the cart it goes! 2023 Update: Still a nice clean and well stocked store. I've noticed longer check out lines than in the past, but that seems to be a common problem at a lot of stores these days. 2023 Update 2: Great selection of ice creams which is what we stopped in for."

"I normally have a great experience at this jewel. However, today was not one of those days. This morning I checked out and the order was all mistaken and not priced right. I told the checker and he could have cared less....said it was all correct. I went to customer service and they corrected it after 15 minutes or so. Then, at 4.30 I went back to get some deli chicken for supper. There was no chicken of any sort. They said it'd be ready in 40 or 50 minutes. I left. Not happy with my day at jewel today."

"I do like this Jewel on Orchard Rd. Oswego. It's clean and organized and stocked with everything. I just have one issue.. the cashiers do not want to bag the groceries. They stall for the customer to do it or the one bagger to come and bag. I will help and put the bags in my cart . At first I helped bagging but I realized I am not paying Aldi prices here to bag my own groceries! Jewel is not cheap! And I believe the cashiers are getting lazier if we do the bagging for them. I do see a couple of cashiers that check out the grocery then bag as they go along. Please train all of them entitled cashiers to bag like other stores do! All they want to do is get paid to scan the items!"

"Clean, always stocked, and very friendly. Fantastic job on father-in-law's birthday cake. Retired Air Force Msg Benny Beiningen Happy Birthday and thank you for your 26 years of service."