Best Buy

"Best Buy used to be the go to store for a lot of things, well times have changed. I went to get a freezer for my garage and I stood there waiting to be helped for almost a half hour.. Asked an associate for assistance and they said they would send someone over, waited another 20 minutes and no one showed up. I decided to order the freezer on their website, waited in the store for pickup confirmation.. then they tell me they can't confirm my information and it could take 15 minutes up to 48 hours.. what a waste of my Sunday. Absolutely a disgrace, no wonder these companies are failing."

"My go to store for all Electronic & Appliance need. Everyone here are customer friendly but my shout-out goes to Leslie, one of the Manager at this store. She is knowledgeable, customer friendly and understands the value of customer spending, therefore offers the best she can for customer needs/request. She even proactively takes care of potential steps that may become an issue. I once bought an Open box appliance and she suggested the sales person to work with Geek squad to have it removed from Demo mode before delivery. This step was a big hassle for a Washer & Dryer i bought from another store and i had to go through multiple calls, setup geek squad repair appointments, one technician was lame and rude, did not fix the issue. Had to escalate and have another technician come in who finally fixed it."

"Terrible experience with this store. Bought a memory card for my sons laptop for Christmas and it turned out to be defective. Geek Squad even verified it was defective. They would not give me a refund or a replacement because it was past 14 days. Huh? It should not matter when I bought it. The fact is you sold me a defective product and now you want me to do the work of contacting the manufacturer to try to get a replacement. That’s crazy and I will definitely look into other options on future electronics purchases. Best Buy will no longer be my first choice."

"I went to the Best buy to get a product for Christmas. I was greeted when entering . I have a bestbuy credit card and plan to use my rewards. I stood in the aisle for 30 minutes waiting for assistance. The product was up high so needed a ladder. After waiting, i went and drug the ladder for employee use only to get my product down. Still nobody stopped me .I went up the ladder and it was unstable. Lol I decided to just go somewhere else because this was crazy. As I walked out the greeter said have a nice day and kept in chatting. I bought off of crutchfield online, it came in two days. No problem, no climbing ladders, someone could answer my questions for what i needed. I guess the employees have better things to do than help customers at Christmas. The store was very empty. So sad ."

"I went looking for an odd size battery. (CR3032). Their website said they carried it but when I arrived there and asked for help I was pointed to a shelf of batteries. No luck!! The shelves were very empty so I asked for help again. They looked it up and said they don't have that size. Not sure why my phone said they would have it and theirs said they don't. So if you're looking for this Odd size battery (CR3032) don't waste your time coming here. I ended up just ordering it from Amazon. I bought 3 for under $13. It came in a nice package and I was able to get the name brand Panasonic."