IHOP 4228 West Elm Street, McHenry, IL 60050

"If there was a negative star i would give it. Lets start withsomeone's fake nail in the drink. That it wasn't noticeable until it was half drank,and when it was brought to their attention, they were looking at my guest hand to make sure it wasn't hers. The best part was that when it was time to pay they employees were having a kick out of it and laughing in front of us. This was the second time this restaurant had some issues. The last time the ice machine had some kind of black mold. Which they took everyone's drink in the restaurant and served them a new one without ice. It use to be a great place to eat. Will definitely not eat there again.. BE WARE OF THIS IHOP.."

"If I could leave 0 stars, I would. My boyfriend and I came in to eat around 3, and everything was fine at first. I ordered a mango lemonade and drank about 1/4 of it while waiting for our food. We are about halfway through our meal, and I am now half way through my drink, and I see something red in it. I decide to push it around with the straw and notice what appears to be someone’s red/green/and white striped acrylic fingernail broken off into my drink. Immediately I feel sick to my stomach. I call over our waiter, absolutely disgusted and point out what I saw in my drink. He took it before I could snap a picture of it. He says he is going to talk to his manager, and I notice him walking around asking all the employees to show him their hands. Eventually, there is about 4-6 employees standing at the front hostess desk, laughing and taking glances at me. They laughed in my face while I am sitting here wondering where it came from, what diseases and raw foods the nail could have touched, just appalled. The waiter comes back to me and tells me “I couldn’t tell you where it came from. It’s none of our nails.” The manager who was a slim lady came up and asks if I’d like another drink, I say no and that was the last I saw of her. Not an apology or anything. Our waiter brought a glass of water to my boyfriend that he had asked for, prior to finding the nail, and my boyfriend said “no nails in this one?” the waiter said with an attitude, “well its not any of ours so..” and walks away. We were not helped by him after that. He never came back to check on us or ask if we were ready to pay. We sat there with no one attending to us after just finding a NAIL in my drink. Eventually another lady comes and asks if we’d like boxes, and we go up to pay. She was the only one who ever said any form of apology, but clearly did not take us seriously. I am seriously disgusted by this entire incident. There has been other incidents with their drinks before. I was once there with my family and my dad noticed moldy stuff in his cup. They went to check the ice machine and proceeded to remove everyone’s drinks in the restaurant and could no longer serve ice in their drinks because of mold. This Ihop needs some serious cleaning or to be shut down. I should have known we would not have a good experience from the moment we walked in and saw the hostess had brought her child to work with her and was letting the barefoot child run all through the kitchen and restaurant. I was so in shock and in utter disbelief that I didn’t even know how to handle this situation, and I cannot believe I even paid for the meal we didn’t get to finish."

"I love eating at IHOP. It's right down the street from me and I love going to eat comfort food. Only problem with IHOP since covid is their hours aren't always as advertised which is unfortunate if you have to work late or early and want some food really quick."

"Edit: The manager was great and made everything right! I changed my my 1 star to a 5 star because of the wonderful manager. I ordered Ihop for delivery today at the McHenry location, and this was the worst experience I have ever had with Ihop. Chicken strips, Onion rings, and Mozzarella sticks from appetizer sampler were cold and hard. Philly Cheese Steak Stacker did NOT have any cheese at all! Sharp Cheddar Mac & Cheese was cold. French fries side was cold and got hardly any for what I paid. (See picture) The whole order quality and quantity was terrible. Worst experience!"

"I had an unsatisfactory experience during my recent visit to this IHOP location. Unfortunately, there were several notable issues. Initially, our party of four was attended to by a waitress who only took drink orders from three of us, and she did not allow me to complete my request. Consequently, my drink was incorrect, and the others were not provided with their coffee until after our meals were served. Furthermore, one of the orders had undercooked eggs, to the point where it was raw, and the other was missing pancakes entirely. The French toast was notably overwhelmed by an excessive amount of egg in the batter. There was basically an egg attached to the bottom of it. I can provide a photo as evidence. Regrettably, the overall quality of the food left me concerned about its safety. I felt like I was going to get sick from whatever I could get down, and I hope I don’t. In terms of service, our table was visited by the waitress only once, towards the end of our meal, to inquire about drink refills. Unfortunately, these were never delivered. Additionally, the condition of the bathroom was subpar, being both unclean and malodorous. The smell was so bad that I opted out of using the restroom. While it is not my inclination to leave negative reviews, I believe it is important to share my experience in this instance."