Golf Galaxy

"Was really looking forward to the grand opening today. Had hoped to get my clubs regripped and to pick up a pair of shoes, balls and a few other items. Unfortunately, the employee working at the service desk was more interested in having a personal conversation than waiting on me. This was even after one of the people he was chatting with acknowledge that I was there and wanting to drop off my clubs. I left and went to US Golf in Moline where I was able to get the items I needed and my clubs regripped while I was there. You can do better Golf Galaxy!"

"My face cracked in my 3 wood in June it’s currently end of November. Ryan has been a rock star. He has stayed on the manufacturer to get the head back. He was able to find out it was lost by the manufacturer. I’m very grateful that he has stayed on top of them."

"DONT BUY FROM GOLF GALAXY. CUSTOMER SERVICE IS POOR AND THE STORE IS OVERPRICED CONSIDERING HOW YOU GET TREATED AFTER SPENDING MONEY THERE. Terrible customer service! Spent $1,000+ on golf clubs and was told the clubs would be in within 3 to 4 weeks. At 5 weeks i had to call golf galaxy to ask about the clubs because my tracking number didnt work. They told me the clubs were on back order and were going to be another 6-8 weeks from coming in unless golf galaxy had them shipped as is and installed the grips i wanted in house which would make the process faster. Another 2 weeks have gone by since they told me they could make it go faster and they never called me to tell me that they havent received the clubs yet because they havent been shipped. I had to call them twice to get updated and finally at the end of a 20 minute conversation the second time they said they would contact the manufacturer to see about the items. THIS SHOULD HAVE BEEN THE FIRST THING THEY DID WITHOUT ME HAVING TO CALL! THATS WHAT CUSTOMER SERVICE IS, PROVIDING SERVICE TO CUSTOMERS! Absolutely terrible customer service and overpriced in the fact that theyll take your money then not care about updating you and leave you in the dark. I would not recommend ordering clubs from them or buying anything golf wise from them and just order the items yourself. Dont help them if they arent going to help you. Being that they are a chain store im sure they wont give me any money back or any compensation for them being bad at their CUSTOMER SERVICE JOB. DONT BUY FROM GOLF GALAXY AND SAVE YOURSELF THE HASSLE OF BEING TREATED POORLY AND OVER SPENDING."

"I just wanted to let you know how wonderful Bill at the Davenport Golf Galaxy Store is! This past weekend my son’s high school golf team used the simulators to practice for their sectional golf match on Monday. My son accidentally left his golf pullover at the store. He realized this after he had played his sectional match and we were driving back home In Illinois. I called the Davenport store and spoke with Bill. Bill said he had found the pullover. I asked him if I gave him my credit card info if he could ship it to me. He said that was not necessary and shipped it to me anyway via UPS. We received the pullover today. That was the kindest gesture and great customer service! Kudos to Bill!"

"Staff is helpful, knowledgeable, and not pushy. They're not going to approach you and push you to buy something when you're just browsing. Last weekend I went in shopping for a new driver and was fitted for the one that was most appropriate for my game. During the process I hit close to every model they had in store. Never once was I pushed to hurry up or hit fewer shots. Once I was satisfied (tired) with the number of shots hit, I made my driver selection. Even picked up a new wedge and hybrid that day too. Becky, Josh, and Jacob were great to work with!"