AKIRA

"Horrible experience! The staff at Harlem Irving Plaza ALL have nasty attitudes. They claim you can return items if not worn, and tags are intact, but they'll refuse your return and tell you it's management discretion. The manager first stated my return smelled like cologne, and when that didn't work, she said it looked worn. After denying my return, and to add insult to injury, she suggested that I could sell it to Platos Closet or donate the item. I had to get the district manager involved. She was professional and helped me by calling the store and making them accept my return. The item did not smell of cologne and was never worn. Also, the price tags were intact. May I suggest some Customer Service training as I see many negative comments for Akira's staff. As soon as possible! It's not the clothes, it's the people they have working for them! The clothes is absolutely fabulous, and I've spent hundreds of dollars with them, but never again! @EricHsueh @Erikka Wang @Sarah Hughes @Gordon Liao"

"Found a cute cocktail attire dress. Orlando pointed out that the accessories were buy one get one 50% off and I ended up buying some. He was very helpful and pointed me in the right direction of getting jewelry. Great customer service!"

"Añasia is the best customer assistance ever. She was helpful and multitask throughout the customers. She’s awesome and knows her craft. Kudos"

"I come here for accessories sometimes and the employees are helpful but often *too* helpful, every time I come it feels like they’re assuming I’m going to steal, they don’t leave me alone and it really ruins my shopping experience, last time I came I wanted to just check out what they had and there was a cute heart shaped purse, so I was holding it while looking at other items and an employee came up and asked if I was just going to buy the purse or if I was going to buy something else as well so I responded that “I’m not sure, Im mostly still just looking around” so he took the cute purse from me and said he was going to hold it up at the register?…It felt a bit insulting since I come here often, they don’t let you shop at your leisure, all the employees puppysit me and seem like they just want you in and out as fast as possible, after that I looked around a bit more but felt awkward so I ended up just buying the purse and leaving"

"Wow, when I walked in I thought I time traveled back to the 60’s. Great music accompanies you as you walk past numerous vintage style clothes. Great inventory and many employees!"