Firestone Complete Auto Care

"Very poor service!! Made an appointment for 9am and left my car for 8:30am. I called around 1pm to see if I can pick up since nobody has called the guy said “we haven’t got it in yet” I asked well should I call back in a hour? He said he’ll call me before they close at 5pm. UNBELIEVABLE I made an appointment and still they don’t know when they’ll get my car in? Should’ve gone to bell tires instead."

"Highly disappointed with level of service. Had to make multiple trips for the same issue; and each time issue became worse. Very frustrated with inconsistency and lack of understanding on part of personnel. Would recommend other tire retail stores/ vendors. Do not waste your time nor hard earned money when there are some many more efficient operators to choose from."

"Had to buy a new car. They lost a part of my hub cap which is a sign to me that they are not responsible. A week after I get a full check on my car it breaks down. I will never trust them again. Irresponsible, non professional, careless, bad quality. Absolutely horrendous."

"I would recommend staying away from this place. We took our daughter's Jeep wrangler in for a low tire and oil change. While there, they broke the plastic covering on the wheel and now say they haven't been able to find a replacement. A week and a half later, I noticed her front tire was worn badly so I took it out and realized it was out of alignment (As a tire professional, I would think they would spot this while I had it in there in the first place). I set up the appointment for today (monday) because they were too busy yesterday. I left the vehicle there from 11:30AM until we had to call at 6:30PM (they close at 7PM). Upon us calling them, they said they won't have time to check the alignment and we would have to bring it in another time. One problem I can understand, but all of these added up, as well as the cost of this place, use their service at your own risk, I will definitely not be back!"

"Seriously avoid this place! Customer service is laughable. I brought my vehicle in for a week. They gave it back and didn't even look at it and told me to set another appointment. I confirmed that they would have someone look at it so I dropped it off a second time. Guess what, they didn't even look at it again. I set a 3rd appointment, called to confirm the day before (even though they said they would call me and never did) and, guess what. No one can look at the vehicle. The manager and Chuck do nothing but make excuses. Save yourself the headache and time. AVOID THIS PLACE AND GO LITERALLY ANYWHERE ELSE."