Jewel

"Jewel is up there with the worst apartment complexes I have ever lived at. Very thin walls, german cockroaches everywhere, multiple water shutoffs (with little notice), and unexplained excessive rent. The apartment complex hosts many raffles for a free month's rent if you leave positive feedback, so please do not be confused by their current rating (I am appalled that it is even in the 3 out of 5 range). The good: * Decent location - albeit a little sketchy at times. * Ample parking * Maintenance requests were usually answered quickly. The bad: * Our previous resident manager (Riley) was incredible. He left the company in fall of 2021 and his replacement leaves much to be desired. Pretty rude, lacking customer service, difficult to catch at the office. * PESTS. Roaches everywhere. I am so worried about bringing cockroaches to our next rental. This was a problem from day one. They advertise pest control but... * Pest Control Fees - they charge a monthly pest control fee and rarely hold up their end of the bargain. These fees are a fairly standard practice, but the service technicians never show up. We work from home, so we would know if someone comes in to spray. Only when we ask for pest control to swing by do they ever arrive. I think we are going on 2 or 3 months without pest control doing work on our apartment (paying for pest control monthly in the meantime)... * Paper thin walls/ceilings/seeping smoke smells: We live near the street on the first floor. Our upstairs neighbors for the first half of our rental hosted numerous parties. We rarely slept for our first month there. Any late-night gunshots, speeding cars, honking, etc. we heard. I reckon we got used to it eventually. Our neighbors are also frequent smokers. All of our stuff smells like tobacco smoke (we do not smoke). * Rent: After submitting our notice to vacate we found that our rent would have increased by 20%. I know this is a trend for Austin, but this place is a trash can."

"DO NOT LIVE HERE!!! If you want to live in an apartment with bugs galore this is the place for you. We have had multiple roach issues over the 9 months we’ve lived here and none of them have been resolved. Management is poor at responding and when they do respond to you about a concern they point the finger back at you basically saying we cannot help you out. Washer and dryers hardly ever work as they are supposed to. The pool is closed all the time due to Maintenance issues but they never have a time frame of when anything will be back up and running. Water is always being turned on and off with very little notice. I’m appalled at the front that they put on here and the lack of help from the property manager as well as the owners of the apartment."

"These are older apartments with a few modern upgrades. My apartment was great for its natural lighting, laminate floors, and general quietness. The staff at Jewel, though, is the best part of this place. Drew, the office manager, is fantastic. She is incredibly friendly and responsive, taking care of maintenance requests very quickly. Adam, the maintenance manager, is also great - friendly, responsive, and caring. I'd recommend this property if you are looking for an affordable apartment in the Austin area. The location is fine for commuting downtown, and not bad for catching a bus on Riverside or heading to the hike and bike trail."

"I love it here at the Jewel! The staff is so friendly and helpful. The apartments are very spacious! There are two large walk in closets in my one bedroom apartment. There are many outdoor common areas that you can use, including some outdoor grills and an awesome pool! The location is great- so easy to get to all different parts of town. Like anywhere that you live, there will always be some type of plumbing/HVAC/insect issue at some point. The staff here is very fast to respond to any problem I've had. They are usually able to fix the problem within a day or two of me reporting it, and if it's going to take longer they keep me in the loop of the plan. There is a maintenance person on staff who is here every day which is a great benefit. I have been here for 14 months so far, I had moved here from out of state and the Jewel has really helped make my transition to Austin so great!"