Jack in the Box

"We stopped in last night around 8:30 PM. I live several hours from any Jack In The Box and this is the first one we hit before we come into St. Louis from Illinois. We were craving loaded curly fries with the cheese sauce setup. In the past I ordered loaded potato wedges as they were specifically sold this way. When this location switched to curly fries I was still told it was no problem to sell my cheese fries but it would cost extra. I said absolutely. I have since stopped at this location Everytime we've been by it for cheese fries. I've never had a problem getting them until last night. The girl at the counter was very blunt and said no, we get in trouble when we make those and we can't. I said excuse me? If I'm paying extra then what's the issue with selling me cheese on my fries? She said we can't, we aren't supposed to do that and we will get in trouble. I said well if I had known that we wouldn't have made the trip over and stopped in for our favorite fries. We settled for chicken strips and the chicken strips were chewy and full of gristle. They almost tasted doughy as well like they weren't done. Multiple orders were purchased and everyone has the same complaint at the table. In the end we also ordered churo bites and these were doughy on the inside as well. I've never had a restaurant tell me they can't sell me cheese sauce if they sell it before. I was dumbfounded and I'm very upset over the whole deal especially since we made the trip for them and we had been craving them specifically."

"The absolute worst Jack in the Box. Every time I go here it takes at least 30 minutes to get my food. I’ve been here probably 15 times and there wasn’t a single time they didn’t tell me “one moment” at the speaker, for me to sit there for 10 minutes before they took my order. The funny part is…when you pull around there's nobody else in the drive thru. THEN after you pay, they ask you to pull around to the front door so you can sit there for another 15 minutes before they finally bring you your food. Then the food isn’t even fresh. Stale tacos and cold burgers. Every single time I haven’t double checked the bag, there’s something missing. It’s so bad I only go once every few months and I make sure to touch every single item in my bag before I pull away. Pretty sad."

"First time visiting a jack in the box while vacationing in the area, and not the greatest experience. Ordered a bacon cheesburger and after leaving the drive through noticed my burger being quite raw.... this was after I ate a few bites as I was driving. Spent the rest of the evening with an upset stomach and sitting on the throne. I think it will be a while before I give jack in the box another try"

"We were never acknowledged or even told to hold on a minute if they were busy. So I have no clue if the foods good because we never got to order. Didn't really want to give them my money anymore. I've never been outright ignored and refused before and with no explanation. Also the bathroom reeked of pee."

"They didnt make the orders right. Tacos and fries were old and very greasy. The burgers were cold and the sour dough bread was not toasted. There even was a LONG BLONDE HAIR in the 50/50 fries. Took 20 minutes to get my food after ordering. Drive thru person was rude. Tacos were so old they were stuck to the wrappers. Will never go back. Sent message (via their website) to corporate and haven't heard back."