Bexley at Anderson Mill

"The staff seemed cordial when I applied to live here. Upon getting my Emotional Support Animal (ESA) I received an email stating the what information I needed to provide and that I had 5 days to get it completed. I paid all the fees to have my documentation rushed to meet the deadline. I did what was asked and then started receiving emails stating I had to have the breed in the letter. After going back and forth with emails stating I'd adopted the dog from Austin SPCA I called them. People have ESAs for various reasons, I am highly disappointed how this matter was handled. Prior to this debacle I would have highly recommended this apartment. The maintenance staff is amazing, the community is well kept, but the communication is not good. The next day: NOW they have a SPECIAL form that needs to be filled out. Update: This management team has been horrible, and I will NOT renew my lease with them after it expires. They don't have a solid pet policy in place for ESA dogs and have constantly given me the run around. I feel so unwelcome here, I'm sorry I didn't stay at Bexley Silverado or Bexley Whitestone. Just a horrible experience."

"originally, I loved this complex. The management was cool, the area was nice, and the tenants were also very nice. However, management has changed. We have had an issue with an upstairs neighbor for months and it has actually caused me to see a doctor for medication for anxiety because this apartment complex, especially the temp regional manager, did not want to do anything about the neighbor. Despite the fact that it’s not just the stomping, it’s the yelling, the screaming, the crying, them throwing stuff and we even called the police multiple times, but that still did not matter to Mr. Regional Manager, nor the apt management because not once was this tenant given a warning. I actually do not like calling apartment managers for this type of situation. In fact, I hate complaining about stuff like this but when it’s been months of constant noise, day and night, and nothing is getting done about it and then you keep getting the runaround, and one person is telling you, we need to document, but then they don’t document, and then they say, call the police which you do, but the police don’t file a report because it’s not considered violent, you feel helpless. And also, Mr. Regional Manager threatened my husband stating that we will be considered violating our lease because we’re harassing them?! The reason why he is stating this is because we do not want them to come into our apartment to check for noise, because every time they do they just say it’s normal apartment noise yet they’re only in here for a few minutes, so how would you know if you’re not in here 24/7 to hear the crap that we hear from our upstairs neighbor, every single day? So what is the point of them coming inside, just to say, “It is just regular apartment noise?!” I do not appreciate this unprofessional regional manager, threatening my husband with this lease violation, claiming supposed harassment. I really do not want to move because I love the area, the price is within our budget, I love the dogs parks but why do they not bother to listen to their tenants concerns and then THREATEN with lease violation?! I honestly do not know what to do anymore… I hate this entire situation but I AM EXHAUSTED!"

"I recently had the pleasure of touring at this apartment. From the moment I walked in, I was greeted with a warm and cozy atmosphere. The layout of the apartment is well-designed, with comfortable and inviting spaces. The natural light that fills the rooms adds to the overall charm. The staff, especially Ashley, was incredibly friendly and helpful throughout the entire process. They made the experience smooth and enjoyable. I highly recommend this apartment for anyone looking for a nice and friendly place to call home!"

"Ally W and the crew at Bexley Anderson Mill have been awesome! I was in need of a quick apartment on the first floor with ease of use for parking etc as I am mobility impaired! The team got me everything I needed and more! The application process was clear and concise, no lip service, they truly came through. I am thoroughly enjoying the new place, it’s quiet, great neighbors and lots of beautiful space to enjoy! Thanks again Ally you guys ROCK!"

"I moved to the Bexley Anderson Mill Apartments when I first came to Austin three years ago. All the amenities are well-maintained except maybe the smaller dog park but the large dog park always seems to be in good shape pool and workout. Areas are well maintain and kept clean. Any maintenance issues that we’ve have had have been promptly taken care of and it’s easy to report through the community portal online The management team that is currently working here. I’ve met Ally and Justin, and both have been very amenable. Justin was even able to go above and beyond by retrieving an extra large package from the package center and bringing it to my door because of my mobility issues. It’s a great place to live and I think I’ll stay."