Terra Apartments

"Terra management just switched, and the new company is off to a very poor start. I'm having major maintenance response issues, have no idea how to pay rent with the new management switch, and the office is completely inaccesible via phone. Communications about the logistics of the management switch have been atrocious, and as a communications manager myself, I would be absolutely scrambling to fix the optics of incompetency if I worked for this new management company."

"Overall the apartment complex is clean, quiet and peaceful. The maintenance representative, Juan, came by as was very professional and efficient. He changed my light, reset the garbage disposal, found the loose wiring on the thermostat and changed the stovetop exhaust fan in under a half hour. Great service and courteous as well. He represented the maintenance crew well."

"Thank you so much to the maintenance guy,Jose! We had put in several work orders for lighting and electrical to be fixed in our apartment and he came right in and fixed everything within 5 mins. We have been having issues with our apartment over the past few months and the office has been aware but not much has happened to address the issues in the apt. Thank you Jose for working so fast today."

"Nice facility. Could be less trash on the property, but that's just stupid residents who don't know how to throw things away (even with valet trash...come on guys...do better). Maintenance is awesome. Office staff sucks (except for one younger dark-haired girl). They are not really responsive to any virtual communication. You pretty much have to walk into the office if you want anything. A temp worker there stalked me, and I had to do a restraining order. At least they fired him for it I guess. I don't know, it's really just the lack of care for the residents' administrative needs. Maybe if they focused less on random community events and promotions, the facility would run smoother. Because I would literally rather fix a problem myself than go to the office."

"This review is for maintenance only. Pros: - Address issues right away - Very friendly, polite, respectful and knowledgeable - Trustworthy Cons: ...none I've been at Terra for about 4 months now and have a few issues w/my unit. Luckily, every time I put in a maintenance request online it's been addressed/fixed pretty much the next business day every time. Vincent has been the one that has come out almost every time to fix the issues and he's so polite and honest. I normally prefer to be home when there is an issue being fixed, but if it's Vincent then I don't feel the need to be home. I trust him to go in when I'm not home and do his thing. Thanks Vincent for making my experience at Terra easy and pleasant!"