Aspire at Onion Creek

"Just came in to look at an apartment. Had an appointment at 10. Office lady rolled in 1030. Gave me a key and an apt number to go look at. Take my wife and 4 kids up there just to walk into a random persons house. When told this I was offered no apology or explanation just told I’d be called back? Absolutely the most unprofessional situation I’ve ever been in"

"The employees in this complex are very unprofessional. I applied on July 29 for a low income unit and left all my papers with the agency lease person , he told me that his internet was down that he will putted the information in the system on Monday July 31. The manager called me today Agust 4,2023 that somebody applied on Agust 1 and the unit is not available anymore. This management give the units to people they know or they want because I called to the office many time to see how my process was and nobody answered the phone."

"The apartments are nice but trying to get any type of information is the worst. I’ve been a total of 4 times to get information and no help. & I only went all those times to give the benefit of the doubt cause I was super interested in renting with Aspire! All I get told is take the packet and bring it back. One of the times I went, I asked for information and the person working told me “this is my first day by myself, I really don’t know.” I understand there is a whole application process. & it would be nice to have someone explain that whole process and actually show interest in giving information to a potential tenant."

"Still waiting to get my deposit back, they said I was approved for the 3 bedroom unit, then they rented it to someone else! Then they called me forgetting totally what they had done, I asked for my deposit since they don't have any 3 beds anymore. I never got my deposit then when I called them to ask they said I'm not in the system so they can't return any deposit! So frustrating and confusing they send you in circles and lying! They never even offered a 2 bed, which I might have considered. Now apparently I never applied? They can't find me on their system? PLEASE EXPLAIN???"

"Although the application process was stressful due to the former manager, I am very happy with my apartment and the property so far. The new manager, Taryn, is a rockstar and she went above and beyond to fix someone else's mistakes to get.me moved in on time. My apartment itself is beautiful, comfortable and was thoughtfully designed. The walls are thick so you don't hear your neighbors, there are plenty of electrical outlets, the property and units are beautiful, and the location is great. I will say, t is very difficult to get ahold of anyone by phone, so if you can't show up in person for everything, this may not be the place for you."