Papa Johns Pizza

"Poor service, poor food quality. You might do better ordering from one of their competitors. Lackluster effort and it shows."

"I was placed on hold for two hours by a manager named Aunyae and I wanted a refund for my pizza being delivered about an hour late and cold. She told me I had to bring it in which I replied I can't which is why it was delivered. She refused to give me a refund, hung up the phone on me twice and never apologized for those or for leaving me on hold for 40 minutes the first time and over an hour the second. Her professionalism and customer service was disgusting and she attempted to blame doordash for the order being messed up when I'd placed the order through the literal website and not doordash at all. I want my refund for the first pizza and to speak to the actual manager of the location and not her(I don't think she understands how to be an assistant General manager)."

"Ordered pizza for my team and someone said they liked Papa John’s so I placed and order for pick up at 11 due to all of the nasty reviews with delivery. I tried to call to see if I could pick up a little earlier and no one answered so I left it alone. I showed up and I was told they never got my order. I asked if I could place the order now then and since it’s so loud the girl didn’t hear or understand me so she just stared at me like I’m crazy. Didn’t even apologize or do anything, just stood there despite me telling her I want my pizzas and wanted to replace the order. Had to basically yell my order at her because she didn’t want to take off her headphones, the worst part is the order price was $10 more than online before the discount code that I entered. So I paid an extra $20+ of what I was supposed to and she just told me it was cause of the online deal. I’m glad that I didn’t pay online cause then I’d be out even more money. She said I should’ve gotten an email saying the order was cancelled (which I did not and it still says the order is confirmed). Why have an online deal if NO ONE CAN ACTUALLY USE IT?! I also see lots of reviews complain about the management lack of action to address any of the issues that occurred here and I’m surprised this place is still open."

"Ordered 2 pizzas and the driver was high when he came. He only gave us one box and when we said something about the second box, he walked to his car, got in and drove off. The pizza that we did get was already touched and ate. Tried contacting the store 15 times to get in contact with the manager and got absolutely nothing. Talked to an employee and he couldn’t even get the manager. Absolutely HORRIBLE location. Never ordering from here again, and all we want is a refund."