Steak 'n Shake 1066 North Henderson Street, Galesburg, IL 61401

"The Galesburg location has improved so much over the last year or so. It used to be so run down, and poorly ran establishments I honestly hoped they'd just pull the plug and shut the doors. The new crew running ig is upbeat, friendly and outgoing. Never had a messed up order, always courteous service and delicious food. I do miss the whole dine-in experience where the wait staff would take your order at your table or you'd eat at the bar top. I guess some things we can't keep forever!"

"How the mighty have fallen. Steak n Shake used to be a go to destination when I would visit my folks. No wait service, order messed up. You now have to scan your receipt to dispense a drink. It wouldn’t work for a refill. The floors were very greasy feeling and my feet would start sliding apart when just standing. Not a great environment to be in with parents in their 80s with mobility issues. I specifically asked for no seasoning on the burgers for my parents. Your long-mustached cook put it on anyway. My 84-year old mother got violently ill because she cannot tolerate garlic. The cook showed absolutely no remorse. The Galesburg location won’t be visited by my family again. I plan to post on social media, as well."

"Everything except the personal touch was great. I will not grace the doorstep of Steak and Shake again. You think so little of me that you make me use a touch screen that barley works to save a few pennies. No, I'm done along with the other places that don't provide customer service anymore. BTW the shift leader was awesome, helpful and nice. Every time I come here nobody's here in the dining area. It's the cashier yourself bit!"

"We used to love to bring our little ones in here. They loved the paper hats, the service and the huge variety of shakes. We hadn't been here in 4 yrs. The whole parking lot was empty. We walked into two ordering kiosks. With two workers...What? No customer in sight, but me and my husband. We ordered our meals, after finding our way around the touchscreen. The staff members said Unfortunately, ALL Steak 'n Shakes are like this. We found the Tip Jar comical as we basically served ourselves. The food was delivered quickly and we never saw an employee after that. I got the 5 way Chili Mac, it was good. My husband got a triple burger and cheese fries. We really miss the interaction of servers. It just felt really distant, quiet and cold. The nostalgia of families gathering for dinner and a treat is now gone. We weren't greeted or a simple thank you, have a great day or any well wish of anything as we left..... quietly. We can make our burgers and chili macs at home from now on. So sad to see establishments and food chains come to this."

"Drive thru customer service is terrible. I had the window shut in my face while trying to ask for an extra side of cheese since the first one was basically empty (seems to be an issue with their portioning or lack there of). They also messed up the flavor of my shake (the shake was also too thick and only about half full of ice cream, the rest whip cream) and when I tried to tell the drive thru lady she AGAIN shut the window in my face and walked away. I’d spend your time and money elsewhere. I thought it got better after the kicked the last owners out but obviously not."