Starbucks
3005 Fairfield Lane, Ottawa, IL 61350
Hours open
Monday:
5:00 AM - 8:30 PM
Tuesday:
5:00 AM - 8:30 PM
Wednesday:
5:00 AM - 8:30 PM
Thursday:
5:00 AM - 8:30 PM
Friday:
5:00 AM - 8:30 PM
Saturday:
5:30 AM - 8:30 PM
Sunday:
5:30 AM - 8:30 PM
Photos
Location & Phone number
3005 Fairfield Ln, Ottawa, IL 61350, United States
About the Business
Starbucks at 3005 Fairfield Lane in Ottawa, Illinois, United States is a popular café, restaurant, and store known for its delicious coffee beverages, pastries, and sandwiches. With a cozy atmosphere and friendly baristas, Starbucks is the perfect place to grab a hot cup of coffee or enjoy a quick meal. Whether you're looking for a morning pick-me-up or a relaxing place to meet up with friends, Starbucks has something for everyone.
Reviews
"Limited staff. I stood at the register with a staff person making a drink. She couldn't be bothered to greet me or ask me to wait. She turned away from me and I asked her if I was in the wrong place to order??? Then she acknowledged me and asked me to wait for a young man to come. He was pleasant and took my order. It took 10 minutes for my name to be called. There were 8 people inside. Not a great experience."
"This location consistently misses the fine details that are taken for granted at many other Starbucks. No whip cream on drinks that should have it, mocha not mixed into a hot coffee, and substitions often ignored. They are always friendly but frustrating."
"The wait times inside are unreasonable. It feels like drive-thru and online orders are prioritized. Today I waited inside the store for 30 minutes for one espresso drink. As a former Starbucks employee, this is excessive. The drive-up needs to be balanced with mobile and walk-in orders. My advice is to go to the drive-thru here, or you will spend 20-30+ minutes waiting for your drink, whereas fhey have to give it to you right away in the drive-up. This is not a personnel issue. The employees are wonderful. This is a corporate issue that needs to be addressed."
"Horrible service and you'll have to wait 20+ minutes for a coffee even when they're not busy. Workers can be seen talking to each other instead of working. I believe they're sexist. Whenever I go there with a girl they will without fail fill their drink to full whereas I (and other men I've seen) won't get a filled. Sometimes orders will be the wrong size and you'll have to just accept it as you don't want to wait even longer. Mention it anyways and they look at you like you're stupid despite paying for venti."
"Best Starbucks Experience! 20/5 stars! This was the cleanest, nicest, most delicious, and joyful Starbucks experience we have ever had. The manager was super nice and staffers made the best lattes my husband and I have had in a long long time! We brought our 2 small children inside the store because we needed a car break, due to traveling from Michigan, and the store was so welcoming and helpful to our frazzled holiday traveling selves. Great experience. Please recognize this store for there hard work and welcoming spirit. Everything was above and beyond. Thank you so much!"
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