JCPenney

"Was not satisfied with the staff member that helped me process my return. Rude, unfriendly, and acted like they didn’t care. I don’t expect employees to be overly zealous, as their pay usually isn’t great. But you could tell she visibly did not care and wanted everyone to know it."

"I was charged incorrectly charged for a plushie. I thought it would be an easy fix, boy was I wrong. The helpful women upstairs assured me to go downstairs to returns to get the few dollars mistake. As I'm waiting in line I notice every other customer doesn't have just a return, but a problem. So it takes a while. When it's my turn I'm immediately met with rudeness. I say I don't want a gift card of such a small increment I would simply like to return the plushie instead, since they wouldn't offer a cash/credit return, I was met with even more rudeness. I was sent to wait to the side. That's fine. The manager(I think) comes down and she is so confused. Why? I tell her that there's a few more with the same price upstairs in the Disney section on the wall. She says I'm aware of where the clearance is. Okay. She returns and is struggling again. She keeps repeating I don't know how to fix this? I don't know how to fix this? Huh?! She's rushing back and forth between the two registers as they bicker while I'm standing completely silent and confused with my boyfriend. I give him a baffled expression. I'm sent back over to the rude one and she gives me three receipts. Original, the gift card I didn't want that was now cancelled, and the return. Except the return doesn't amount to the original it's missing the amount on the cancelled gift card. I'm assured it's right. She said she did a price change so it's right. Why is there a price change when I wanted a full return for the item I gave back? Why am I being gaslit by this older ruder woman? Why aren't the nice ones in customer service? I left confused and annoyed. I asked for a return and stood completely silent and patient and was met with so much animosity and then refusal to explain why I didn't get a full refund on my purchase that did not even leave the store. From the registers to the customer service desk literally every customer had an issue. This store seems very incompetent. I don't think I'll come here anymore."

"JCpenney is a good store clean I just wish they can lower on there clearance Merchandise busy place good store to shop"

"The store is run down and looks like they are having difficulty getting merchandise. Empty shelves and half full racks everywhere. Trash on the floor in several places. The dressing rooms.... Chipped and peeling paint, frayed carpet, trash on the floors, clothes left everywhere, burnt out light bulbs... When I went to check out the girl barely acknowledged me until it was time to pay. But she never stopped talking to the other cashier about how she doesn't like her job and how the customers are just rude and nasty.... She said this in front of me, a customer. I came shopping here because I had a JCPenney credit card, but I'm not sure I'll be coming back."

"Typical department store. A bit over priced on most things. They do have a few good sales going on right now. Staff is not that helpful. I was looking for a short sleeved black button down shirt. When I finally tracked down a clerk I was advised to “just look around.”"