Dollar General

"Because Pepsi products were on sale if you purchased three 12 packs I wanted to purchase two Diet Pepsi and one Pepsi but here was only one Diet on the shelf. I saw a cart through the open doors to the stock room which was fully loaded with Diet Pepsi 12 packs. I asked an employee if there were any more Diet Pepsi 12 packs that I could purchase. She asked if I had looked in some other locations within the store and I told her I had. She then told another employee what I was looking for and she too asked if I had looked in other locations. I then told her about the cart I had seen. That employee went to that cart, looked at it, and told me because there was other cases of soda on top of the item I wanted she couldn't get it out for me. I discussed the situation with her for a bit and she told me it was against their policy for her take the heavy cases of bottles off the cart to get to what I wanted to purchase. Is it really your policy to not sell products that are in your store?"

"Great staff little cluttered but over all good store and great people"

"Wow! Isles are cleared of merchandise racks to be stocked. Place looked very nice and tidy. Was a joy to walk through when it's like this. Would have been 5 stars if customers weren't categorized on who could use coupons (those of us who don't use mobile aps are not allowed to use paper coupons?!). Not a good direction for those of us who want to be regular customers - and deserve the discounts."

"2nd time I was given a $5 off coupon and came back the following week to be told they can't honar a coupon they gave me the previous week, because they have a new location with a new computer system they can't figure out ... Well, I spend at least a few hundred dollars a month there ... I will just do to the grocery store (which is less expensive) and never give this company a dime again. Sometimes I guess it's better to spend more time shopping vs these poorly run convenience stores."

"Last night, I went to this store because the other store was out of the items I needed. I picked up a buy-one-get-one-free item as the sign was on the shelf as such. When I was checked out, the second item was full price so I inquired. Turns out the BOGO item sale expired 12 days ago yet the sign was still on the shelf. Yes, TWELVE days ago. When I questioned this, the cashier said, "I'm the only one here today." Okay, but the sale ended TWELVE days ago. I returned the items literally within minutes of checking out. The cashier wasn't going to give me the first receipt where I made the purchases or the return receipt. She had to call the manager who left the store while I was checking out to ask what to do. I heard the manager tell her to go to the office and make a copy. The cashier got off the phone and told me she didn't have time to make a copy. I insisted I wanted a receipt so she gave me the original one where I made my purchases and I had to write the credited amount on the receipt. Today, I checked my bank account and the purchase was there but the credit back to my account was not. Seeing as I literally returned the items right after I paid for them, I expected to see both the purchase and credit. I called the store and asked for the manager and the person who answered said she was. I explained the situation and she said she'd have to text the general manager and have her call me. I asked for the general manager's name and was told "Tiff". I asked, "Does Tiff have a last name?" The person said, "I don't know her last name" When I questioned how she could not know her boss' name, she just said "I never asked her." Supposedly, the GM will call me back today. This is just so flabbergasting. Granted, the return amount isn't much but it's the principle and the way this store runs business."