Menards

"I took a half day of PTO to install new carpet. I ordered the carpet that I wanted online after making a trip to the store the night before and working with Alyssa. She was very friendly and helped me find the carpet I wanted! About 1 minute after ordering the carpet, I received an email that my order was ready for pickup. I figured it was a mistake as i have experience years ago working with another store that does bopas. I decided to go pickup my trailer AND get a haircut before going to get the carpet. I assumed this would give them enough time to have it ready. I was wrong. I get to the pickup area where i find Chris, another very friendly employee who informed me that my ticket was unfortunately marked as complete, but was not actually even started and due to no one being available, i would need to come back in 30 minutes to an hour. So i did just that, i left and came back eating about an hour of my PTO at this point. The carpet was ready and i go on my way. After getting home, i called the store to express my frustration. I asked for an assistant manager and was transferred to Mike, the manager over floor coverings. He was very friendly and apologetic on the phone. He advised he would talk with the store manager and I should get a call back from the store manager. I thanked him for that. About an hour later i decided to go buy a second carpet stretcher from the store. I had already purchased a knee banger and wanted a lever stretcher. When i entered the store i asked to talk to the assistant manager as i wanted to explain my situation. I was presented with Byron. He did not look like a manager, he didn't talk or act like an assistant store manager. He completely brushed my situation off, didn't offer me anything for the huge waste of time i had due to the poor judgement a lazy person on their end made. I asked for a little help with a carpet stretcher in return for the incompetence on their end. He advised me that he can do nothing of the sort to help me if it involves money. Not even cover the $20 rental fee for the rental stretcher. I'm appalled this is the second in charge of a store this large. Lastly, the store manager never had 5 minutes in his day to call me back. (Its been 7 days since). Mike and Byron the "assistant" manager both said he would. Thank you Alyssa, Mike and Chris for being so polite and I have nothing good to say to the store manager, whoever that is and Byron. Byron actually falls below whoever processed my order for his pure lack of empathy and customer service skills..... TLDR: Buy carpet somewhere else and dont use their online purchasing system...."

"Great staff.. good prices"

"I came to the store over Thanksgiving weekend looking for a specific part to fix my parent’s kitchen sink. The associate who helped me, her name is Alyssa, and she was AMAZING! She was very friendly and went over and beyond taking the time to help me find the part I needed. It took a while to find the part but I was not bothered by it because I had a great time chatting with her!"

"Horrible customer service/experience. I just moved here and was referred by a resident of Freeport. When I got there, not one, two or three associates who worked there spoke or even asked if I had found anything ok. I had to SPEAK and ask for assistance myself. From the WALKING in to the sales associates to the cashier up front! I was looking for a specific size screw and saw an associate waiting on a customer in the same aisle. When I asked for help, she IMMEDIATELY said she doesn’t work in that department, she was apart of some “inventory crew” and had to get someone else to wait on me. Same lady I saw this morning, I wasn’t surprised that she wasn’t going to assist me, so I asked for the spray bottles locations she gave me instructions on how to get there, but couldn’t walk me to the item. I asked another associate and she actually walked me to the item. I wouldn’t shop here if my LIFE depended on that store. How it’s rated 4.3 stars is crazy. If it was possible to give it a negative I would. I was incline to believe that it has EVERYTHING to do with my skin tone. I was THEE only “brownie” in the building. Go figure!"

"I went to buy some lumber and miscellaneous goods. The handsome gentleman by the lumber desk was a great help. He said he was in charge of the shopping carts, but nobody that well dressed and articulate is pushing carts. He was also wearing a Rolex Explorer. I think he was the store manager. Dark perfectly coiffed hair. I wish all my shopping experiences were this streamlined and helpful."