The Coffee Revolution

"They get it right every time. No hassle barely a wait and they are usually swamped. Highly recommend"

"Mmmm this location and the menu are awesome as always!! Personally I will always pick this shop over a Starbucks. I especially appreciate the size of the larger drinks as I am bigger guy and my coffees don’t usually last long at 12 - 16 ounces from other places."

"Yesterday 7/2 I went the location on Brady street. I normally patronize the location on 53rd. Never less I asked the Barista if they still offered the fruity pebbles because I really loved it and I know it was a special a few months back. She said they still offered it. Score. When she handed me both drinks I was confused and I told her this isn't how it was prepared before. Then I realized my mistake I meant the circus animal frappe (it's to die for). I tasted it and it wasn't my speed but my fiance was okay. So I told her that was my mistake and because I didn't care for the fruitiness could I just exchange it for something else. She went on to tell me that once a drink is made and it was my fault for ordering incorrectly, she would have to charge me for a new one. At this point I'm getting upset. A car is now behind me and she's debating with me. She had to have seen the confusion on my face and when she handed me the drink I immediately said this isn't what it looks like. I was nice and polite and informed her that I had been patronizing this establishment for years. She was very nonchalant and did not care. So then I had the other girl come over and wanted to speak to a manager. They only offered to give me the number to the store or told me I could go to the other location because they were having an event and I could find one there. They weren't necessarily rude. But extremely nonchalant and they could have cared less if I liked my drink or not. They kept repeating the same thing. "It's your fault you ordered it wrong, sorry. I make you a new one and you can pay for it". I can count on one hand in my 39 years of life bottom shelf customer service experiences and this was one. At this point I was so mad I indeed drove over to the other location and was greeted with a smile. I requested a manager and Amanda I believe came to assist. She heard what happened, apologized for my experience and offered to make new drinks with a smile. She also said that she valued our business. I went from being pissed to at ease. I didn't want them to loose a customer because I feel like this brand is my favorite. They need to retrain the ladies in customer service who worked 7/2 at Brady. Because I was truly baffled. I would hate for them to loose business because of those ladies. I'll stick to the 53rd location. Thanks again Amanda for making things right, valuing me as a customer and caring. I'll continue to come."

"Simply the best coffee in Davenport. Both my dog Mikey and my wife love this place too!"