Batteries Plus

"Always good customer service."

"As far as the employees go the service was great, very friendly and professional, and my phone was repaired pretty quickly same day. I took my phone in for a screen repair. I was charged $180 after tax. I noticed on the invoice it said "un branded" screen and asked. The replacement is a generic non branded screen as they are not an authorized repair place for genuine parts. (red flag 1) I feel like with a generic screen it should be WAY cheaper firstly. I was told the screen had all the same specs it just wasn't an original manufacturer part. After getting the phone back I noticed the screen, which should be flush and even with the body of the phone was ever so slightly not flush, and after just 10 to 15 minutes of normal use (YouTube, Facebook, etc.) it got HOT. like REALL HOT. (red flag 2) I called and got voicemail, left a message asking if there were issues with new screens getting hot, left my phone number and did not get a call back. With the screen no longer flush with the edges of the phone I thought it would be more likely on a drop to hit the screen rather than the metal bezel of the body. (red flag 3) over the course of the next week the phone continued over heating and I also had reduced battery life so the screen was drawing more power than it should compared to an original genuine screen. (red flag 4) and after just a couple of weeks, literally the first time I dropped the phone, and not a bad drop from far off the ground, it cracked and spider webbed, as I figured it would. Will never bring a device back here for repair, as I paid $180 and now instead of doing it again I am just getting a new phone next paycheck and have to deal with a brand new screen shattered for a couple weeks. For reference I had my phone for almost 3 years and dropped it plenty of times before it broke, leading to this repair. GET GENUINE REPAIRS."

"Ever going to buy from them again talk to the manager, and he basically refused to make it right. Said the price was an old price. I went to the Dubuque location to pick up a stream light that they had the price tag for $43.99 in the store and charge me $51 I was extremely disappointed and then on top of that they didn’t even give me a receipt. The purchase was made today Monday the 28th 2023. I hope the manager reaches out to me to fix this and make it right. I believe if your price tag in the store, should be honored at the time of purchase."

"Unfortunately have had 2 bad experiences with this location, once in 2020 where they declined my online order due to not being available at the time of ordering and gave no option to wait for it to be in stock, no harm done and semi-understandable. Second time was in January 2023, ordered online for a store pickup on January 9th and waited several days without a confirmation that the order was ready for pickup. Followed up on January 11th and they stated that they had to have someone pick up the battery from another store and could have arrived that day or would take another week or two. After not hearing back, I finally reached out to the store on February 6th with no update and cancelled my order. Would give 1 star, but the employees were easy to work with each time and I think that should be stated."

"1st time visit. Very nice. Switched out a watch battery for me and set the date and time too. Witnessed great customer service for others too. They carried out purchases for two customers while I was there."