Estate Villas at Krum

"I’ve lived at Estate Villas for about a year and a half, and I’ve had some ups and downs. Since the change in management, it has mostly been ups though. Maintenance and office staff are working super hard to make sure to right some issues that previous ownership left, and the customer service has improved. My only issues at this point are the price point (which looks like it has improved since I renewed my lease) and the structure of my apartment building which causing poor air circulation (which is just simply due to how the building was built). Neighbors are nice, it’s mostly quiet, and the location is great."

"We now have an awesome pair of maintenance guys! Replaced light in kitchen promptly. A lot of the outside garage lights are still out. Hoping this issue will be resolved in the near future."

"Update 12/20/23 - there has been a change in office staff and maintenance again. The new maintenance staff is amazing, I would give them a 5 star review if we could only grade them. They are a fantastic addition and are very knowledgeable on how to fix things properly. They have been able to finally resolve all our maintenance requests we had since move in. The new office manager seems to be trying to fix things, but she has a lot of hurdles to overcome before I could give this community anything greater than 3 stars at the moment. I never write reviews but feel that I need to warn others. I've only been here 2 weeks and dreading that I moved here now. AC has not worked properly since we moved in on day 1 and was told it would be fixed. Due to their lack of fixing it, it has now burnt up and not working at all. They brought one small portable air unit, which the house still gets close to 90 and told each day they will be out to fix it. I have a child and pets, but they obviously do not care about this. I keep being told daily when I ask that the part has been ordered for the AC or we'll bring another portable unit until the part is here and yet nothing has been done. Microwave was broken at move in and told would be getting a new one, still have not. Detached garage door is broken we are paying $50 for and who knows how long that will take to ever be fixed. The attached garage we just asked for, and paying $100 on (because parking is so bad you have to park out in the visitors lot) I found out tonight by meeting my neighbors they gave us their garage who they also are paying on. How do you give away someone else's garage and charge both people??? Neither of us have the remotes so who knows how many people are paying on this 1 garage. The apartments are nice, but not worth the hassle nor drama to have to deal with all the rest. Keep your $2000 and go to a newer and nicer place and pay the extra $200 more there. I wished I would have!"

"It's horrible living here, I'm still a resident here and the tenant that lives upstairs have no respect for the tenant living under them witch is me and my wife. I spoke to management on several occasions and also had the krum PD on site 4 different times about the noise situation. The tenant upstairss has 2 large dog's and runs them up and down the stairs at 2am and 4am, we've complain on several occasions and spoke to them about it, we where left dog poop Infront of our apartment, sent management photos, she basically told me that the dog was better than me so that frustrated me, I asked Francesca for corporate phone number and she told me that she's corporate and there's no one higher that her, I knew that was a lie, me and my wife are Cancer and Stroke patient's and all we want is a peaceful night sleep is their any help out there. 10-30-2023 12pm, I've been trying to reach the managers office, left several messages and no one has called back, seem like they are screening phone calls"

"During my time renting at this complex I didn't have many issues. When my roommates and I initally moved in our carpet had cat hair and suspected cat pee and we spoke with the previous leasing manager about this but nothing was done to clean the carpet. When we moved from this complex, the management changed and from that point it has been a nightmare. It took 2 months of conflicting stories to get our security deposit back, and we were charged for carpet cleaning although on the inventory form we noted the carpet was in poor condition when we moved in AND we spoke with the previous manager about it to make note of. 3 months later they have still dodged giving information about the staus of the refund for the carpet(they said they would "get a quote" feom the cleaning company and refund that amount). I have been told over a dozen times (I've called at least once a week since the ens of August to get information) they will call me back, but I have never received a single call from them. As for our inital deposit, we were told it would be received a specific way, and then a week later told a check had been sent to an incorrect address that had been updated at least 2 weeks befofe the check was sent. The constant conflicting stories and incredible struggle to get the money that we are owed has been extremely frustrating unprofessional."