Sonic Drive-In

"Literally have been waiting for two sonic blasts for the last 30 minutes. Three other cars have left before I have. Completely unprofessional and unacceptable. This is ridiculous. Don’t come to this slow location!"

"The other evening, my wife submitted an order for a medium soft drink within the SONIC App (this was at 6:33pm). We pulled into the Sonic shortly after (about 6:34pm) and noticed only two cars at the Drive-Thru and three in stalls. Pulling into Stall #1, we checked in on the app. Although the stall screen said "In the Kitchen," when our drink had not arrived by 6:44pm, I pressed the RED BUTTON; it displayed "Red Button Activated." We waited for five minutes without ANY response from an employee; by this time, it was apparent that the Drive-Thru was full of people. At 6:49pm, I got out of my car and approached the front door of the SONIC building and stopped a carhop, indicating we had already waited almost twenty minutes for this drink and no one was answering the RED BUTTON push. The young man said, "We will have it right out to you sir." Shortly thereafter, the same young man arrived with my wife's drink...it took TWENTY MINUTES for the staff of this SONIC store to make a medium drink and get it out to our car. Who knows how much longer it would have taken had I not approached the young carhop. This is not the first issue I've experienced with this SONIC location, nor even the 10th issue. I have waited over thirty minutes on numerous occasions for a BAG OF ICE ordered through a stall; I've come to find that going through the Drive-Thru results in much faster service (although still lacking). They do not seem to have perfected the balance of Drive-Thru, Stalls, and Mobile Orders that most other restaurants seem to do well...and this has been happening for years. The only reason we stopped at this location on this day was because it was the closest location on the way to our home. What needs to happen to get management and their staff well-trained to handle, and not destroy relationships with loyal SONIC customers, all aspects of this business in a customer-friendly manner? The staff has always been friendly, but their sense of urgency and lack of effective "triage" for orders is ridiculous. If I can get 10 drink-only orders out in a matter of minutes, while food orders are being cooked, why wouldn't I want to do that?"

"I have ordered here numerous times and every time they take forever. I use the app so I can’t get a refund but I usually order either 2 drinks or 2 shakes and recently I’ve been waiting over 20 minutes every time, and when I express any concern with the staff they are rude and don’t care. They are not even that busy usually only one or two cars including me. I would recommend any other sonic in the town, I will never be coming here again."

"Absolutely worst sonic in town. Ordered food and when recieved order didn't get the right food and then took an additional 25 mins just to get a double meat burger. Absolutely ridiculous... store was not even that busy. Will not ever go back to this sonic."