Enterprise Rent-A-Car

"Had a great experience at this location. Was assisted right away and the pickup and return process was quick and easy. Will be back."

"Horrible experience at this location and the Pharr location. First, they put me in a rental than my insurance wouldnt cover because thats "all they had" so I had to pay out of pocket. How is it my fault thats all they had and why couldnt they contact other branches before bringing me the suv. Second, after calling several branches to look for a car that my insurance would cover, they sent me to Mission. I had made an appointment over the phone saying I would be there at 2:30 and they said they wpuld have a car ready for me when I got there. When I got there a very rude man told me I needes to go to the Pharr location after they told me to go there. I explained my situation and he said "I have just the car for you". Well he gave me a car with a dead battery. I made it back to work and as soon as I get out of work to go home the car no longer turns on. It is unacceptable what I had to go through today. I was not asking for a special car or anything like that. Just something to get me to work and back while my car gets repaired."

"Fast, friendly customer service from Alyssa. First time renting a vehicle and it was an amazing experience. We loved the Toyota Camry. Highly recommended."

"They lack basic communication skills, poor knowledge of their own policies, no consideration whatsoever of their customers’ time and low quality customer service. I called to ask about the requirements to rent a car, after I was told I had everything over the phone, I went to rent it, and turns out the card I have is “useless”. I then ask what kind of card they wanted, they said one with my name literally printed on it. So I went all around town trying to find a bank that could print my name on the card, once I finally got it and payed for it, enterprise “messed up” and “apologized for the misinformation” but the card they actually needed was credit even after I was told a debit one was just fine as long as my name was printed on it. To anyone who’s reading this, I advise you to make a list of a considerable amount of questions to ask before you consider renting with them, cause they won’t give you the needed information on the first encounter, they’ll make you waste your time talking to different employees on different schedules on different days and they all will give you a different answer. Or go to a different rental car company, I’ve called to multiple ones already and they give the info at the spot on a single call. No need to be driving around town for days."