Urology Austin

"I love Dr.Hardee. She’s an amazing urologist! Kind, caring, listens, smart, and tries to come up with a treatment plan that works for you. The customer service for the practice is HORRIBLE. I had surgery and need to talk to Dr.Hardee and can’t get her on the phone for the life of me. I’ve called the main number (which is in a call center) and they tell me someone from her office will call me back in 24 hours. It’s been 4 days of calling the main number and getting that same response. Also, I had surgery with Dr.Hardee and my 2 week post op is scheduled with a PA? Last I checked Dr.Hardee was the one that did my surgery. I have questions about my surgery that I’d like my DOCTOR that performed the surgery to answer!!! They gate keep their doctors and make it impossible to communicate with them. One appointment I had in office, I waited 3 hours past my appointment time to see her. Although Dr.Hardee is a great urologist I’m questioning if the practice protocols and systems align with how I want my health handled."

"After years of being a patient here, I'm now attempting to leave this practice. Attempting as the nurses have decided to stop responding to my emails via their app. I've requested my medical records to be faxed over and it's been almost a week without even acknowledgement to my two attempts to get them to do this. Separately - they've been unable to fill in simple prior authorization paperwork.. after 6 weeks, they now blame the insurance for the failure, while insurance clearly explained to me why the coverage was declined... due to UA making errors in the PA form (filing as prescription instead of medical) and UA not responding to contact attempts by the insurance. Stay away from this practice, they don't care about you and will place your health at risk!"

"As other people stated, the communication here is non existent. Are the doctors good? No idea, because i cant get a call back to make an appointment. Heres the drill: you call the office and sit on hold for three-four hours… EVERY TIME. Once someone picks up, they have a really poor attitude. Then, they “ accidentally” hang up on you over and over if you ask ANY questions about … anything or if you ask to be transferred. Then, they tell me someone will call me back to make an appointment. Wait, what was I on hold for, after i chose “ make an appointment” in the recorded prompts? So now i have to wait for someone to call me back to make an appointment? I spent a total of 6 hours on the phone, getting hung up on, treated like i’m a bother and still got NOWHERE. I recommend you stay as far away from this practice as possible. You wont receive ANY care and they’ll waste hours of your time and you still won’t get anywhere."

"I've never been treated with such neglect from a care provider. They do not respond to patient requests on the patient portal and getting them to answer the phone or return your call is near impossible. I've spent multiple times on hold, more than an hour or waiting for a callback. Your only option of legitimate contact and conversation is through a scheduled appointment, which likely will result in their rescheduling once you've already checked in, so they can ding your insurance. The doctors office of our parents days are a thing of the past. You will be better served going to another care provider."

"Dr Bruce was wonderful, he listened to my concerns and answered all my questions. Staff was amazing, definitely had a great experience and would recommend this location."