The Soundwave

"My sound system was set up by soundwave for my ex husband. When I had problems they would not come service my equipment because the owner knew my ex. My personal life should not have interfered with their professional service and it shows how unprofessional these people truly are. I would NEVER recommend them because you can not count on them for reliable service"

"Sad and disappointed. I used The SoundWave for my home and business. I worked w a representative at the SoundWave that had me sign a contract w an alarm service. When repairs were requested for my home, years later. The SoundWave was excellent. I was then notified the previous representative was no longer at the SoundWave and requested that my alarm service be changed. As a busy professional, I did not do this. When issues occurred at my place of business, the service has been nonexistent. I believe this is very unprofessional on the part of the SoundWave. I believe you should stand behind what has been previously done. Or undo what was done by a previous representative that work for your company by not having consumers do the extra work to benefit your company. I am moving on. Good luck and much prosperity to the SoundWave. Dr. Ronnelle Burley, OBGYN."

"We had Patrick come out to diagnose a few items like our receivers, TV, and projector. He was able to diagnose each problem and fix it. He took down an old mount and installed a new wall mount for our TV. He made sure to take the time and carefully remove the older 40lbs mount and then leveled and measured where he was going to place the new mount. After he did that, he connected the TV to our stereo system and took the time to vacuum where he installed the new mount. Throughout this whole process, Patrick was very fair and knew what he was doing. I highly recommend supporting this local business!"

"This place of business is excellent! Jake west is amazing, and his staff and technicians are highly qualified,helpful, and strive to give the customer pristine service. Patrick came to my house to "clean up" the mess that the Suddenlink technition made when my service was connected and the modem was installed. Patrick identified the phone wires, plugged in the ethernet lines to the modem box, secured a power strip to the back of the AV box so that the modem power plug didn't hang out preventing the AV box from closing correctly, and placed the modem vertically which is the way it's supposed to be, instead of crammed in diagonally like the Suddenlink tech had left it with wires stuffed in hap hazardly inside the AV box. I would highly recommend this place for any of your audio visual needs. They do things right, and customers matter."

"These guys did a wonderful job getting our Cat5 internet connection hooked up throughout our house. Patrick was the technician that came out to our home for both the estimate and the work. He did a wonderful job, was kind, courteous and very informative. My husband had some follow up questions on the stuff they installed and an at home upgrade that he wanted to do himself. Patrick was also very helpful with that, giving us the information we needed to get everything set up the way we liked. We definitely plan on using them for any future entertainment upgrades we decide on."