PCP for Life - Magnolia

"Today I was contacted by the office manager for PCP for Life. She was very apologetic for all of the problems I encountered in my short time as a patient with PCP for Life. She told me that she had reviewed each call assuring me that the substandard care I received from the office staff was NOT the quality care they pride themselves on giving every one of their patients. She told me she had identified the mistakes and would be making sure additional training was given so that this wouldn't happen in the future. She also told me that the referrals I had requested were processed, approved, sent to my specialists, and also forwarded to my email for my records. Because she has taken care of all of my concerns I am happy to change my review to 5 stars and will definitely give PCP for Life another shot at being my Primary Care Provider group. Updated 2/29/2024 I had selected this group as my primary care provider and scheduled an appointment to get my referrals for the two specialists I use one of which I take monthy infusions with which is extremely important to maintain my health. Upon arriving I was asked for my insurance card and drivers license and given new patient paperwork to fill out which also ssked for my insurance information. My co-pay was also taken prior to seeing the doctor. When I met the doctor I explained that I needed referrals for my two specialists. The doctor left the office and then came back in to ask if I was a self pay or did I have insurance. I told her that I had insurance and gave them the information once again. I was given written referrals and proceeded back to the front desk to check out. I was asked again if I had insurance or if I was a self pay to which I replied one more time that I had insurance. The woman then asked for my co-pay which I told them had already been paid. There was no record of insurance or of having paid for the visit. I didn't think it could get worse but when I tried to schedule my infusion I was told that the referrals I had been given wasn't correct. I called PCP for life and told them what my doctors office said and was asked if I had insurance because there was none recorded in my records. The information was submitted again and I was told the corrected referral had been submitted. Big surprise it wasn't. I called the office yet again and was asked.. you guessed it, for my insurance information and was told it had been submitted yet again. Long story longer the referrals have yet to be sent to my insurance company or to my specialists. I've missed two months of infusions, no referrals have been sent and I received a call this past Saturday from their office asking yet again if I had insurance... I'm at a complete loss. Tomorrow I'll call BCBS to change my PCP and start this process all over heading into my third month without medication I need to maintain quality of life and there's nothing I can do about it except tell you through this review RUN FROM THIS PRACTICE!!!"

"This place is great for me. Close to home is a big plus. From the front desk ladies to the Dr. was a comfortable friendly experience. Dr. Broachwala spent time with me and covered all my concerns and questions. She is a very kind and caring person. I’m happy to have found them."

"I absolutely adore Dr. Broachwala. She is an amazing doctor, very patient, highly intelligent and genuinely cares about her patients. She takes the time to listen to your concerns and fully explain her medical advice. You never feel like you are being hurried along. The staff who work there are also amazing. They are all very caring and helpful. I would recommend their services to anyone."

"I don't often do reviews. However, this doctor is more than 5 stars. He genuinely cares about his patients. He went above and beyond to get me in to see him the next day - even though the waiting list was 2 weeks. He is very nurturing and answered all my questions and helped me so much. He restored my admiration for physicians. We need a lot more like him."

"The nurse was pleasant and personable. The doctor practitioner took time to hear me. He was knowledgeable with a great bedside manner. He made me feel very comfortable with the care I was receiving. Yesterday, was a totally different experience. Not so good. The lady at the front desk was not very nice. Regards ,Teresa"