Modera Clinic

"We have used this clinic and Dr. Huber for a few years. The care and attention to patients has declined drastically. For the last several months they keep sending our prescriptions to a pharmacy we have never used. This has caused horrible inconvenience and delays in our medications being filled. We have called, texted and shown up in person to try to get it fixed. Staff says there is a note on file and they don’t know why Dr. Huber keeps sending to the wrong pharmacy. Most recently, a refill was requested over a week ago. After numerous attempts to have a PERSON call us, no call and now my husband is completely out of his blood pressure and high cholesterol medications. Just a text saying they were sent in. Pharmacist confirmed all meds except the two he needs have been called in. Unacceptable for a Physician who is supposed to care for your wellbeing. Seems now, they care more for their cash aesthetics customers."

"I've been coming to Modera for 2 years now and typically have great interactions with the staff. The women who work there are always very kind and the FNP I was seeing was awesome but it seems she left the practice. However, I recently had an appointment for a suspected ear infection and I am not happy with the experience, especially with Dr. Huber. He didn't seem to care about me or my condition. He was probably only in the room for 5 minutes of the 40 minutes I was in the room. They did an ear lavage, didn't go over any risk factors associated with the procedure, but repeatedly told me it shouldn't be painful at all. It was extremely painful to the point I was in tears on the exam table. When Dr. Huber came back he asked me if I was hearing better after the lavage, I told him no that I was actually hearing worse than before and he had nothing to say about that. Not a word. Didn't show any concern or give me any explanation about why that might be. No concern about my tears. He looked in my ear for 2 seconds max, pulled away, told me I have an ear infection and he'll prescribe drops and that I am good to go, then promptly left the room. I had to call after him from down the hall to ask a question because he had left so soon after telling me. He told me nothing about what to expect with an ear infection, no care instructions, nothing at all. I left in extreme pain that lasted 2 days, to the point I heavily considered going to an ER and I had to call off work. I'm not sure if the lavage just irritated my infection or if it perforated my ear drum (which is a very common risk involved with the procedure that they failed to talk to me about). Its been 4 days and I'm still having pain in my ear and down my neck and have very muffled hearing. I am currently trying to get an appointment with an ENT because I don't want to go back to this office. I've seen Dr. Huber once before for a well visit and I wasn't a very big fan then either. The whole time it just seemed like he wanted to get out of there as soon a possible and didn't care about my health. I didn't want to see him this time but the FNP left and he had the only appointment that worked for my work schedule. I will be finding a new doctor's office."

"Have been here 4 times to Modera Clinic. 1st time with doctor Huber and was a great visit. 3rd time I was told I owed money. I told the office staff that I had insurance and I had made my copay. I was told insurance had been filed and did not pay. I ask if they would call to see if why . No I needed to do that. I called and the office had not file the claim correctly. Today office staff was very rude. Wanted my drivers license to scan in system. I did not want it scanned do to id thief. I allow them to scan. Then wanted to take my picture. Would not take a legal government I’D for my picture. Had my insurance cards Drivers lic . Etc. This was the rudest office staff ever. I asked to see the office mgr. Was asked to wait in my car. After about 39 minutes I went in to check on if the office manager was in that no one had come too talk to me. She is here. I ask so you send people to the car and don’t come to talk to them. I went back to my car to wait again. The office lady that was being so RUDE came to talk to me,told me to leave are the police would be called. I told her I was not on the permises, but in the parking lot. She then threatened me again. Do not use Modera Clinic"

"We went to the little loan practice based on lots of recommendations from some local groups. We were really impressed with the easiness of the appointment, setting, and the doctor himself. However, it all kind of went downhill from there. We had appointments get canceled, but stay on the books, and getting refills has been like pulling teeth. My husband repeatedly runs out of medication and it takes me weeks and weeks to get them to fill it and then they’ll call in the wrong medication. I’ve had Bill show up in my portal even though I paid the co-pay, and I’ve had Bill show up in the portal because at the time of the appointment they only took part of the co-pay, but they don’t deduct it from the bill. I have called and called and texted and the portal messaging system and zero progress. I’ll call and ask a question and get back because it’s an answering machine. I have repeatedly left messages for the doctor to get prescriptions refilled and most the time I don’t hear back at all and when I do, it’s the wrong medication call Ann, and then I have to start over."

"I have been a patient here for years, and have had my fair share of negative experiences & thoughts i wanted to share. However, I thought it would be a better use of my time & whomever reads this to find out something Good! Their front office staff has this incredible lady named Rene who has been going above and beyond her call of duty to help me out with something. She has completely changed my attitude towards the whole clinic. Not only did she do for me, but she did it with such a kind and caring attitude, I couldn’t believe someone would do all that for me. I finally wasn’t just a patient number with a problem, I felt like a person who mattered. So thank you Rene, and to the rest who really care & go out of there way. It makes such a difference when someone shows they care. I will continue being a patient at this clinic & it is all due to the kindness shown by her. Thank You again!!"